Crisis Management Specialist-1

Job summary

The Crisis Management Specialist manages the corporate crisis program, leads response teams during incidents, and monitors threats to business processes. They are also responsible for conducting training exercises, maintaining response plans, and providing executive-level incident summaries.

Job details

Description Summary: The Crisis Management Specialist is a subject matter expert for incident and crisis events that can or have impacted Huntington’s customers, colleagues, buildings, or business processes. The Crisis Management Specialist maintains and improves the Corporate Crisis Management program; leads response teams to mitigate impacts and recover impacted units; monitors, assesses, and provides the recommended incident response next steps; creates and distributes executive-level incident summaries and updates; plans and conducts CCM response team training and exercises. The Crisis Management Specialist will have experience with regulatory requirements, federal guidance, and industry best practices and analyzes incident data to determine metrics, trends, and the associated risk to the bank. Duties and Responsibilities: Perform CCM On-call Colleague Duties: Monitors, evaluates, and responds, when appropriate, to threats such as technology, operational, severe weather, infectious disease/pandemic outbreaks, and security incidents. Manage the Crisis Communication Application: Maintain colleague contact information, groups, rules, and user access within the Crisis Communication application. Maintain CCM Response Plans: Update response plan membership, tasks, and associated documents. Distribute finalized plans to plan members. Conduct CCM Training and Exercises: Schedule, plan, and conduct the required response team training and exercises. Professional Development: Continue education, training, and development efforts through vendor training, seminars, online training, and industry publications to maintain existing skills and learn new skills. Other duties as assigned Basic Qualifications: Bachelor's Degree 2-5 years of crisis management experience. 1-3 years of building and running detailed training scenarios and exercises Preferred Qualifications: Industry certification in incident management, crisis management, crisis communications or business continuity Knowledgeable of regulatory and federal guidelines pertaining to crisis management: FFIEC’s IT Exam Handbook – BCP; FEMA’s Incident Command System; Department of Homeland Security’s Homeland Security Exercise and Evaluation Program’s (HSEEP) Ability to work an on-call schedule that can require non-standard business hours. Effectively manages stress in a constantly changing environment. Demonstrates excellent judgment and the ability to make quick decisions and think outside the box when working with complex situations. Demonstrates a high level of work and task flexibility. Proven ability to multitask and prioritize in an often-fast paced environment. Demonstrates excellent written and oral communication skills. Demonstrates proficiencies with Microsoft Office products. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Applications Accepted Through: 09/25/2026 Huntington expects to accept applications through at least the date above, and may continue to accept applications until the position is filled. Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

What you’ll do

The Crisis Management Specialist manages the corporate crisis program, leads response teams during incidents, and monitors threats to business processes. They are also responsible for conducting training exercises, maintaining response plans, and providing executive-level incident summaries.

Requirements

Candidates must possess a bachelor's degree and 2-5 years of experience in crisis management. Proficiency in regulatory guidelines and the ability to work an on-call schedule are required.

Benefits

• Health insurance coverage • Wellness program • Life and disability insurance • Retirement savings plan • Paid leave programs • Paid holidays • Paid time off

Listed skills

• Problem solving · Preferred
• Regulatory Compliance · Preferred
• Data analysis · Preferred
• Decision Making · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• crisis management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Crisis management
• Incident response
• Risk analysis
• Business continuity
• Crisis communication
• Training and exercises
• Regulatory compliance
• Data analysis
• Multitasking
• Communication skills
• Microsoft Office
• Incident command system
• Strategic planning
• Problem solving
• Decision making
• Federal Emergency Management Agency (FEMA)
• Time Off Management
• Business Continuity
• Business Process
• Certified Case Manager (CCM)
• Decision Making
• Training And Development
• Crisis Communications
• Crisis Management
• Incident Response
• Incident Command Systems
• Incident Management
• Infectious Diseases
• Verbal Communication Skills

Job areas

• Security & Safety
• Finance & Accounting
• Management & Leadership
• Consulting
• Crisis Specialist
• Business Continuity Planner / Analyst
• Management and Organization Analysts
• Business Continuity Planners
• Business Operations Specialists, All Other