PBX Telephone Operator (Full-Time)

Job summary

Manage incoming internal and external calls according to Hyatt standards and handle guest requests and complaints. Coordinate emergency situations and dispatch personnel while managing wake-up calls and internal communications.

Job details

Organization- Hyatt Regency Vancouver Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like: Discounted lodging accommodations at Hyatt worldwide Discounts on food and beverage Discounted transit passes Wellbeing programs Recognition programs Tuition reimbursement Excellent training and professional development Hyatt Regency Vancouver is seeking a dedicated and customer service-oriented individual to join the PBX Telephone Operations team as a Full-Time Operator. Responsibilities include but not limited to: Answering incoming internal and external calls according to Hyatt standards and transferring them to the appropriate extensions Handling basic guest questions and complaints with a focus on guest satisfaction and problem resolution Preparing, sorting, and handling internal written and verbal communication for both guests and fellow colleagues Recording and delivering wake up calls with 100% accuracy Receiving, tracking and following up on all guest requests and dispatching requests to the appropriate departments Handling emergency situations and dispatching emergency personnel Candidate must be available to work flexible shifts including Graveyard, Weekends and Holidays . Starting wage for this position is $25.83 per hour, after 6 months wage is $30.14 per hour, after 1 year wage is $34.44 per hour. About Hyatt Regency Being part of our Hyatt Regency Vancouver family means always having space to be you. We are passionate about diversity, equity and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people so they can be their best. In the spirit of respect, reciprocity and truth, wegratefullyhonor and acknowledgethat the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation. We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Qualifications QUALIFICATIONS Previous customer service or switchboard experience is preferred Ability to work well independently and within a team Ability to work in a busy, fast paced environment and handle multiple priorities Computer literacy and familiarity with Microsoft office applications Fluency in English and good verbal communication skills Knowledge of a second language is an asset Must be able to work flexible shifts including Evening and Graveyard shifts, Weekends, and Holidays (Friday, Saturday and Sunday availability required)

What you’ll do

Manage incoming internal and external calls according to Hyatt standards and handle guest requests and complaints. Coordinate emergency situations and dispatch personnel while managing wake-up calls and internal communications.

Requirements

Candidates should have previous customer service or switchboard experience and be proficient in Microsoft Office. Flexibility to work graveyard shifts, weekends, and holidays is required.

Benefits

• Discounted lodging accommodations at Hyatt worldwide • Discounts on food and beverage • Discounted transit passes • Wellbeing programs • Recognition programs • Tuition reimbursement • Training and professional development

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Switchboard Operation
• Problem Resolution
• Microsoft Office
• Verbal Communication
• Emergency Dispatching
• Multitasking
• Time Management

Job areas

• Hospitality
• Customer Service & Support
• Administrative