Server- In-Room Dining

Job summary

Deliver food and beverages to guestrooms promptly while ensuring high quality and presentation standards. Handle guest orders via phone and process payments accurately while maintaining clean service areas.

Job details

Organization- Hyatt Regency Toronto Summary Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best. Position Details Job Title: In-Room Dining Server Department: Food & Beverage / In-Room Dining Reports To: Assistant Food & Beverage Services Manager Employment Status: Full-Time Compensation Starting Rate: $17.60 per hour during the probationary period Post-Probation Rate: $19.40 per hour upon successful completion of probation Eligible for gratuities in accordance with hotel policies and applicable legislation. Job Summary The In-Room Dining Server is responsible for providing prompt, professional, and courteous food and beverage service to guests in their guestrooms while ensuring an exceptional guest experience that reflects Hyatt standards. Qualifications Minimum one (1) year of food and beverage service experience in a hotel, restaurant, or hospitality environment preferred. Valid Smart Serve Certification required. Food Handler Certification is an asset. Strong customer service and communication skills. Ability to work effectively in a fast-paced environment. Basic computer and cash handling skills. Ability to work a flexible schedule, including evenings, weekends, and holidays. Ability to push, pull, and lift items required to perform the duties of the position. Key Responsibilities Deliver food and beverages to guestrooms in a timely and professional manner. Ensure all orders meet established quality and presentation standards. Contact guests following delivery to confirm satisfaction and address concerns. Maintain cleanliness and organization of workstations, trays, carts, and service areas. Take guest orders by phone using professional telephone etiquette. Accurately process guest checks, room charges, cash transactions, and credit card payments. Maintain knowledge of menus, daily specials, promotions, and beverage offerings. Ensure all alcohol service complies with Smart Serve guidelines and Ontario liquor regulations. Collect used trays and dishware from guest floors and service areas. Complete opening, closing, and side duties as assigned. Follow all health and safety policies, food safety procedures, and hotel standards. Report maintenance, safety, guest service, or workplace concerns to management promptly. Attend departmental meetings and training sessions as required. Perform other duties as assigned. Why Join Hyatt? Competitive compensation Comprehensive training and development opportunities A diverse and inclusive workplace culture Opportunities for career growth within Hyatt Employee discounts and benefits (as applicable) Accommodation Statement Hyatt Regency Toronto is committed to providing equal employment opportunities and fostering an inclusive workplace. Accommodations are available upon request throughout all stages of the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources. Equal Opportunity Employer Hyatt Regency Toronto welcomes applications from all qualified candidates and is committed to employment equity, diversity, and inclusion. We encourage applications from individuals of all backgrounds and experiences.

What you’ll do

Deliver food and beverages to guestrooms promptly while ensuring high quality and presentation standards. Handle guest orders via phone and process payments accurately while maintaining clean service areas.

Requirements

Requires a valid Smart Serve Certification and preferably one year of hospitality experience. Candidates must be able to work a flexible schedule and perform physical tasks like pushing and lifting items.

Benefits

• Comprehensive training and development opportunities • Employee discounts • Employee benefits

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Cash handling · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Cash Handling
• Telephone Etiquette
• Food and Beverage Service
• Time Management
• Order Processing
• Hospitality Management

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support