Spa Concierge (7 Month Contract)

Job summary

The Spa Concierge is responsible for hosting guests, fostering a calm atmosphere, and providing exceptional customer service. They also handle scheduling, payment processing, and recommending retail products while maintaining facility standards.

Job details

Organization- Hyatt Regency Calgary Summary WE ARE LOOKING FOR A full-TIME SPA CONCIERGE (7 Month Contract) We are excited to share that Hyatt Regency Calgary has an opportunity to j oin our Spa team as a Spa Concierge. The Spa Concierge is responsible for hosting and fostering an atmosphere of calm and relaxation while providing exceptional customer service to our guests while exceeding their expectations. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care . We will open doors and new beginnings for you. What is expEcted of me in this role? Handles all guest interactions with the highest level of hospitality and professionalism Approaches stressful situations with a positive, composed, and problem solving mindset Thrives in a fast-paced environment while maintaining accuracy Demonstrates an expert knowledge of Spa treatments, its facility and retail offerings. Upholds the privacy and confidentiality of all guest information Scheduling treatments Guest registration and processing payment Recommending retail products Must be highly self-motivated and able to work with minimal supervision Shift schedule: Available to work a variety of shifts from Sunday to Saturday including holidays Valid work authorization for Canada Experience And Qualifications Previous Spa or hospitality experience Proserve and Food Safe Certification required WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE HYATT REGENCY CALGARY? Extended Health Benefits for you and your dependents and paid medical days. Employer RRSP Matching Contributions. Discounted Parking. Discounts at our on-site restaurant Thomsons Kitchen/Bar. Discounts at our on-site Spa-Stillwater Spa Services and Spa Products. Tuition reimbursement program and career development program, Leading@Hyatt. Complimentary meal during shift. Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world. Wellbeing Programs, Headspace and Not Myself Today, Access to a Wellbeing and Relaxation Room, Complimentary Access to the Hotel Pool and Gym. Opportunities to participate in our Hyatt Calgary LGBTQ2S+ diversity group and youth hiring programming; RiseHY 2025 Great Place To Work Certified Rainbow Registered Global Biorisk Advisory Council STAR Facility accredited About Hyatt Regency Being part of our Hyatt Regency Calgary family means always having space to be you. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, we care for people so they can be their best . In the spirit of respect, reciprocity and truth, we honor and acknowledge Moh’kinsstis, and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut’ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation This role will typically allow a minimum of 30 hours per week The starting hourly rate for this role is $19 CAD per hour Visit careers.hyatt.com to apply

What you’ll do

The Spa Concierge is responsible for hosting guests, fostering a calm atmosphere, and providing exceptional customer service. They also handle scheduling, payment processing, and recommending retail products while maintaining facility standards.

Requirements

Candidates must have previous spa or hospitality experience and possess valid Proserve and Food Safe certifications. The role requires a valid work authorization for Canada and the ability to work a flexible schedule including holidays.

Benefits

• Extended health benefits • Paid medical days • Employer RRSP matching • Discounted parking • Restaurant discounts • Spa discounts • Tuition reimbursement • Career development program • Complimentary meal • Complimentary hotel nights • Wellbeing programs • Headspace subscription • Pool and gym access

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Payment Processing · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Hospitality
• Problem solving
• Communication
• Scheduling
• Payment processing
• Retail sales
• Professionalism
• Time management
• Spa operations

Job areas

• Hospitality
• Customer Service & Support
• Administrative