Senior IT Analyst

Job Description Build the Future with Us Are you passionate about IT operations, continuous improvement, and modernizing technology practices? As an IT Analyst – ModernOPS, you will play a key role in ensuring the stability, performance, and continuous improvement of the technology services managed by the ModernOPS team. This position offers an exciting opportunity to showcase your skills in application support, incident management, and IT service improvement while actively contributing to the quality of technology operations. Here, people and professional growth are at the heart of everything we do, fostering an environment that encourages collaboration and innovation. ______________________________________________________________________________ What You Will Accomplish With Us As an IT Analyst – ModernOPS, you will be at the heart of our mission. Your key responsibilities will include: Monitor the day-to-day health of applications and services under the responsibility of the ModernOPS team. Analyze production incidents, contribute to their resolution, and document root causes, impacts, and workarounds. Participate in proactive monitoring, service surveillance, and quality improvement activities. Collaborate in change planning and execution, production releases, and post-implementation follow-ups. Identify automation and optimization opportunities while producing operational metrics and dashboards. Contribute to the documentation of procedures, guides, and processes, as well as the evolution of ITSM and ITIL practices. Act as a liaison between delivery and operations teams, particularly during hypercare activities and transitions into production support. ______________________________________________________________________________ What Could Help You Succeed in This Role We are looking for someone who: Holds a bachelor’s degree in Computer Science or an equivalent combination of education and experience. Has experience in application support, IT operations, systems integration, or operational support. Is familiar with critical production environments, modern application ecosystems, and ITIL practices. Has a strong understanding of incident, problem, and change management. Is comfortable using tools such as ServiceNow, Jira, Azure DevOps, or equivalent platforms, as well as monitoring and observability tools. Stands out through analytical thinking, prioritization skills, influential leadership, and strong communication abilities. Has an advanced level of French proficiency and an intermediate level of English proficiency, as the role requires communicating with unilingual English-speaking vendors and external partners across Canada through emails and phone calls, representing approximately 15% of working time. ______________________________________________________________________________ Why You Will Love Working With Us A workplace where learning and development go hand in hand with a shared pursuit of excellence. Artificial intelligence is accessible to everyone, helping increase personal effectiveness and supporting organizational growth. A healthy, safe, equitable, and inclusive environment where potential can be fully expressed and developed. The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces. A chance to contribute to the stability, performance, and continuous improvement of essential technology services. A collaborative role at the intersection of development, infrastructure, business, delivery, and operations teams. A stimulating environment where you will help modernize IT operations practices. ______________________________________________________________________________ Competitive Benefits Flexible group insurance plans. Competitive retirement savings plan. Employee share purchase plan. Vacation program, wellness days, and personal development days. Telemedicine services. Employee and Family Assistance Program (EFAP). Performance bonus, discounts on iA products, and much more. ______________________________________________________________________________ Apply Now and Take the Lead in Your Career Build your future where your talent truly matters! ______________________________________________________________________________ Not Sure About Applying? At iA, we believe in potential and value diverse experiences. If this opportunity inspires you, we encourage you to apply. Your place may be with us, and we would love to get to know you. Location(s) Quebec / 1080, Grande Allee West Other Possible Location(s) Montreal / 1981 McGill College Avenue Company iA Financial Group Posting End Date 2026-08-29 Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

The IT Analyst will monitor the health of applications, manage production incidents, and contribute to service improvement activities. They will also act as a liaison between delivery and operations teams while documenting procedures and optimizing IT practices.

Candidates must hold a bachelor's degree in Computer Science or equivalent and possess experience in application support or IT operations. Familiarity with ITIL practices, critical production environments, and tools like ServiceNow or Jira is required.

• Flexible group insurance plans • Competitive retirement savings plan • Employee share purchase plan • Vacation program • Wellness days • Personal development days • Telemedicine services • Employee and Family Assistance Program • Performance bonus • Discounts on iA products

Identified from the job description. Confirm important requirements above.

• Application support
• Incident management
• IT service improvement
• Production monitoring
• Change management
• Automation
• ITSM
• ITIL
• ServiceNow
• Jira
• Azure DevOps
• Analytical thinking
• Prioritization
• Influential leadership
• Communication
• Service Improvement
• Observability
• Analytical Thinking
• Technology Ecosystems
• Planning
• Quality Improvement
• Artificial Intelligence
• Technical Support
• JIRA
• Dashboard
• Management
• Change Management
• Computer Science
• Continuous Improvement Process
• Discounts And Allowances
• English Language
• Financial Services
• French Language
• Leadership
• Incident Management
• Innovation
• ITIL 4
• Information Technology Operations
• IT Service Management
• Operations
• Wealth Management
• Service Improvement Planning
• Systems Integration
• Telehealth

• Technology
• Software
• Data & Analytics
• Consulting
• IT Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Systems Analysts

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Aug 29, 2026

Posting language

English

Working hours

35 hours per week