Technology Lifecycle Services Renewals Sales Specialist - Entry Level Sales Program 2027

Job summary

Identify and support new business, renewal, cross-sell, and upsell opportunities by researching client priorities, managing pipelines, and contributing to territory plans and forecasts. Build client relationships through digital and direct engagement, participate in discovery and solution discussions, and communicate the value of IBM Technology Lifecycle Services offerings.

Job details

Introduction At IBM, technology creates value when it helps organizations solve meaningful business challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build trusted client relationships, and connect customers with IBM solutions across AI, data, automation, cloud, and infrastructure. This role combines consultative selling, digital engagement, customer success, and ecosystem collaboration while helping you build a foundation for a career in technology sales and client leadership. You will work with clients, business partners, and IBM teams to help organizations optimize and protect their technology environments. You will develop foundational expertise in technology sales, account management, customer success, business development, and consultative selling while supporting clients throughout their technology lifecycle. Your Role And Responsibilities Identify and support net new business, renewal, cross-sell, and upsell opportunities within assigned accounts and territories. Research client business priorities, technology environments, and industry trends to uncover growth opportunities. Develop and maintain opportunity pipelines and support forecasting activities. Assisting territory planning and account strategy development. Utilize digital engagement, calls, meetings, and social selling techniques to build client relationships and generate opportunities. Participate in discovery sessions to understand client business goals, operational challenges, and technology requirements. Build relationships with business and technical decision-makers. Support client presentations, proposals, business reviews, and solution discussions. Communicate the value of IBM TLS offerings and how they help clients improve operational efficiency, resiliency, and business outcomes. Preferred Education Bachelor's Degree Required Technical And Professional Expertise Bachelor's or Master's degree completed by start date in one of the following disciplines: Business Administration, Commerce, Marketing, Economics, Information Systems, Information Technology, Computer Science, Software Engineering, Data Science, Business Technology, Mathematics, or a related field Strong interest in technology, sales, and solving business challenges. Excellent written, verbal, presentation, and interpersonal communication skills. Strong analytical thinking and problem-solving capabilities. Ability to build relationships with both technical and non-technical stakeholders. Customer-focused mindset with a passion for helping clients succeed. Curiosity, adaptability, and willingness to learn new technologies and business concepts. Preferred Technical And Professional Experience Internship, co-op, project, research, or extracurricular experience involving technology sales, business development, customer success, consulting, marketing, or technology solutions. Exposure to enterprise technology, cloud computing, networking, cybersecurity, infrastructure, AI, or data analytics. Experience using CRM systems, Excel, Power BI, Tableau, or reporting tools. Leadership experience through student organizations, athletics, volunteer work, or community involvement.

What you’ll do

Identify and support new business, renewal, cross-sell, and upsell opportunities by researching client priorities, managing pipelines, and contributing to territory plans and forecasts. Build client relationships through digital and direct engagement, participate in discovery and solution discussions, and communicate the value of IBM Technology Lifecycle Services offerings.

Requirements

A bachelor's or master's degree in a listed or related discipline must be completed by the start date, along with a strong interest in technology sales and business problem-solving. Candidates should demonstrate strong communication, analytical, relationship-building, and customer-focused skills; relevant internships, projects, technology exposure, CRM or reporting tools, and leadership experience are preferred.

Listed skills

• Problem solving · Preferred
• Account Management · Preferred
• CRM Systems · Preferred
• Consultative Selling · Preferred
• Relationship Building · Preferred
• Business development · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Consultative Selling
• Technology Sales
• Account Management
• Customer Success
• Business Development
• Relationship Building
• Opportunity Pipeline Management
• Forecasting
• Territory Planning
• Digital Engagement
• Social Selling
• Client Discovery
• Presentation Skills
• Analytical Thinking
• Problem-Solving
• CRM Systems

Job areas

• Sales
• Technology
• Customer Service & Support
• Consulting
• Data & Analytics

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