Opens an external site
- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Office presence
- 4 days per week
Job summary
The role involves supporting credit file analysis, performing inbound and outbound calls, and managing data entry for customer files. Additionally, the agent will provide professional service to clients and participate in credit adjudication.
Job details
iFinance Canada is a national leader in consumer financing, proudly serving Canadians since 1996. As part of the Iceberg Finance Group, our Quebec-based sister company with a Canada-wide footprint—we provide flexible financing solutions across various sectors, including healthcare, cosmetic, dental, and more. We're a fast-growing, forward-thinking organization that values innovation, performance, and teamwork. If you're a driven sales professional with a passion for building strong B2B relationships, this is your opportunity to make a significant impact. This dynamic, growing organization is currently recruiting for a Bilingual Credit Agent. This position is a great opportunity to build on existing customer service skills as well as to learn consumer credit profile decision-making. Fine tune your multi-tasking abilities, while developing your communication and problem-solving skills. You'll also be able to use both French and English languages daily in this fantastic team environment. Key responsibilities of the position include: Support approvers in the analysis of credit files; Inbound/outbound calls to complete customer files; Responding to customer calls and emails; Data entry of customer files; Credit adjudication (training provided); Providing superior professional service to valued clients. Working four days per week from the office, one day from home. Weekend shifts on rotation, one weekend shift per month. Position Benefits: Growing company Positive environment with 9:30-11:30 am start time to 5:30-7:30 pm shift The ideal candidate will have the following attributes: Fluent in both English and French – proficiency assessment will be required Great Customer service experience Excellent communication and problem solving skills, quick thinker Positive individual with very good attention to detail Must be able to work independently, as well as in a team environment Punctual, professional and reliable.
What you’ll do
The role involves supporting credit file analysis, performing inbound and outbound calls, and managing data entry for customer files. Additionally, the agent will provide professional service to clients and participate in credit adjudication.
Requirements
The ideal candidate must be fluent in both English and French and possess strong customer service and problem-solving skills. Candidates should be detail-oriented, professional, and capable of working both independently and within a team.
Benefits
- Flexible financing solutions
- Professional environment
Listed skills
- Customer service · Preferred
- Data entry · Preferred
- Communication · Preferred
- Problem solving · Preferred
- Multi-Tasking · Preferred
- Attention to detail · Preferred
- Teamwork · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Bilingual
- Credit analysis
- Customer service
- Data entry
- Credit adjudication
- Communication
- Problem-solving
- Multi-tasking
- B2B relationship building
- Attention to detail
- Independent work
- Teamwork
- Outbound Calls
- Bilingual (French/English)
- Adjudication
- Business To Business
- Multilingualism
- Decision Making
- Customer Service
- Data Entry
- Finance
- Sales
- Leadership
- Innovation
- Problem Solving
- Multitasking
- Detail Oriented
Job areas
- Finance & Accounting
- Customer Service & Support
- Sales
- Credit Analyst
- Credit and Loans Officers
- Credit Analysts
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