Bilingual Post Sales Specialist

Who we are Iceberg Finance is a FinTech company providing alternative financing solutions in automotive, insurance, extended warranties, and personal loans. In 2022, we acquired iFinance Canada, a provider of fast-approval personal loans in the medical, dental, veterinary, and retail sectors. Together, we aim to offer innovative and flexible financing solutions tailored to the needs of our customers and business partners About the Opportunity This isn’t your average call centre gig. We’re building something new — a high-energy team of closers, connectors, and champions who will define the next chapter of growth at iFinance Canada and Iceberg Finance. If you’re the kind of person who thrives on conversation, loves winning, and wants to be part of something from the ground up — read on. We’re launching a brand-new Inside Ancillary Sales team — and we want you on it. As a Post-Sales Specialist, you’ll be the voice our existing customers hear after they’ve already said yes. Your mission? Show them they made the right choice and help them unlock even more value from the iFinance/Iceberg ecosystem. This isn’t your average call centre gig. We’re building something new — a high-energy team of closers, connectors, and champions who will define the next chapter of growth at iFinance Canada and Iceberg Finance. If you’re the kind of person who thrives on conversation, loves winning, and wants to be part of something from the ground up — read on. You’ll work with warm, in-network customers to introduce our in-house loan protection plans and a suite of affiliate value-add services — including premium car maintenance perks and member benefits at a fraction of what they’d pay anywhere else. What You’ll Do Contact existing customers within the iFinance/Iceberg ecosystem via phone and digital channels Present and close on loan protection plans tailored to individual customer profiles Pitch affiliate services including automotive care perks, roadside assistance, and exclusive member programs Build rapport quickly — every conversation is a chance to deliver real value and earn real trust Track your pipeline, log activity, and crush your daily and weekly targets Collaborate with the team to share what’s working and elevate everyone’s game What We’re Looking For 1–3 years of inside sales, phone sales, or customer success experience (financial services is a plus) You’re a natural communicator — you listen first, then pitch with purpose Resilience and energy: you bounce back fast, stay positive, and love the hunt Comfortable working with CRM tools, call management platforms, and reporting dashboards Bilingual (English/French) is a strong asset A competitive spirit and a genuine drive to help customers find solutions that protect them Compensation & Benefits : Competitive salary Health, dental, and vision insurance from day one. RRSP with company match Dynamic work environment Opportunity to shape and lead a key company function A collaborative and team-focus culture How to Apply If you’re excited about joining a growing team and making an impact, we’d love to hear from you. Please submit your resume.

The Post-Sales Specialist will contact existing customers to present and close on loan protection plans and affiliate value-add services. They are responsible for building rapport, tracking sales pipelines, and meeting daily and weekly performance targets.

Candidates should have 1–3 years of experience in inside sales, phone sales, or customer success, preferably within the financial services sector. Strong communication skills, resilience, and proficiency with CRM tools and reporting dashboards are required.

• Health insurance • Dental insurance • Vision insurance • RRSP with company match

• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Inside sales
• Phone sales
• Customer success
• Financial services
• Communication
• CRM tools
• Call management platforms
• Reporting dashboards
• Bilingual
• Sales closing
• Relationship building
• Pipeline management
• Inside Sales
• Rapport Building
• Energetic
• Customer Success Management
• Financial Technology (FinTech)
• Alternative Lending
• Digital Channels
• Resilience
• Bilingual (French/English)
• Customer Relationship Management
• Dashboard
• Management
• Finance
• Sales
• Financial Services
• Innovation
• Loans
• Phone Sales

• Sales
• Customer Service & Support
• Finance & Accounting
• Sales Specialist
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week