Customer service and collection agent

Toronto, ON
Hybrid
Posted Oct 2, 2026
1 position

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 38 hours per week
Office presence: 3 days per week

Job summary

The agent will manage unpaid accounts, follow up with clients behind on payments, and initiate legal recovery procedures. They will also coordinate with automobile insurance and impound lots while maintaining professional communication with clients.

Job details

Job Description Iceberg Finance is a well-positioned company in the field of automobile financing and personal loans across Canada. Its mission is to help a wide range of customers obtain financing. Offering customized solutions, Iceberg Finance is recognized for its quality service and professionalism. What Will Your Mission Be? Responding to client calls and emails; Following up with clients who are behind on payments; Managing unpaid accounts; Initiating legal recovery procedures; Monitoring cases sent for legal proceedings; Researching client information for the application of judgments; Conducting follow-ups with automobile insurance in case of total losses; Coordinating with impound lots during automobile seizures; Performing follow-ups on cases sent to the investigation department. Are You Interested in this challenge? This position is for you if: You have an interest in participating in the company’s activities; You are a thorough, rigorous, organized, and discerning person; You have experience in customer service; You are comfortable with computer software; You have a collaborative spirit and enjoy teamwork. Requirements: Proven experience as a collection agent. Knowledge of relevant legal requirements. Excellent communication and interpersonal skills. Ability to negotiate and persuade. Ability to be polite and compassionate without losing confidence. Professional knowledge of MS Office and databases. Competencies: Strong communication skills. Organizational and problem-solving skills. Great attention to detail. Ability to work independently and as a team This position can be stressful and requires great perseverance and a good sense of urgency. A collection agent must be able to maintain a balance between firmness and empathy to succeed in this role. What Awaits You? Full-time position, 37.5 hours per week; Friendly work environment; Collective insurance, pension plan (REER), 3 weeks of vacation, and more. Hybrid work model (3 days in office) Superior benefits including extended healthcare RRSP program with company match A new vibrant office environment in Toronto Additional Information Sponsorship not available Hybrid work after the probation period Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!

What you’ll do

Requirements

Candidates must have proven experience as a collection agent and knowledge of relevant legal requirements. Strong communication, negotiation, and organizational skills are essential for this role.