Area Debt Manager-Call Centre

Job summary

The Area Debt Manager is responsible for overseeing a team and coordinating collection activities to minimize delinquencies within an assigned territory. They must ensure collection efficiency, manage performance metrics, and collaborate with legal teams to ensure compliance.

Job details

Job Requirements About the Role The Area Debt Manager – Call Centre is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to obtain sound legal advice on managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the bank’s broader organizational objectives. This is a critical role with direct impact on the financial institution’s budget planning. Key Responsibilities Primary Responsibilities Handle collections for specific products in the assigned area. Ensure collection efficiency and manage the cost of collections. Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters. Review account allocations and set collection targets by bucket for agencies and in-house teams. Follow up regularly with defaulting customers through a dedicated team. Ensure adherence to legal guidelines by collection agencies and executives. Secondary Responsibilities Manage productivity by setting parameters for in-house teams, agencies, and collection executives, and monitor performance daily. Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise. Conduct detailed background and reference checks for appointed agencies and DCTs and evaluate them regularly. Collaborate with the legal team to initiate legal action on specified cases. Build relationships with key clients to ensure timely collections. Determine suitable tactics and strategies for timely collections. What We Are Looking For Education Graduation - Any graduate. Experience Minimum of 5-10 years of relevant experience. Skills and Attributes Strong leadership and team management skills. Excellent communication and interpersonal abilities. Sound understanding of collection processes and legal guidelines. Ability to analyze data and make strategic decisions. Proficiency in monitoring performance metrics and productivity parameters.

What you’ll do

The Area Debt Manager is responsible for overseeing a team and coordinating collection activities to minimize delinquencies within an assigned territory. They must ensure collection efficiency, manage performance metrics, and collaborate with legal teams to ensure compliance.

Requirements

Candidates must hold a graduation degree and possess 5-10 years of relevant experience in debt management or collections. Strong leadership, analytical skills, and a sound understanding of legal guidelines are essential for this role.

Listed skills

• interpersonal skills · Preferred
• Leadership · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Performance Monitoring · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team management
• Leadership
• Collection processes
• Data analysis
• Strategic decision making
• Performance monitoring
• Communication
• Interpersonal skills
• Legal guidelines
• Credit portfolio management
• Delinquency control
• Budget planning
• Business Metrics
• Collection Processes
• Strategic Decision Making
• Planning
• Performance Metric
• Team Management
• Coordinating
• Collections
• Productivity Management

Job areas

• Finance & Accounting
• Management & Leadership
• Customer Service & Support
• Legal
• Debt Manager
• Call Center Manager
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers