Associate Debt Manager-Flows-Consumer Durable

Job summary

The Associate Debt Manager is responsible for overseeing the collections department, managing external agencies, and optimizing EMI recovery within an assigned territory. They must track delinquency, follow up with defaulting customers, and maintain accurate administrative data and MIS reports.

Job details

Job Requirements About the Role The Associate Collection Manager – Rural is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The role contributes to the broader organizational objectives of the bank. Native / Locals preferred due to geographical knowledge Key Responsibilities Primary Responsibilities Manage and undertake the collections process for assigned debts. Regularly track the portfolio for specific buckets in the assigned area. Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters. Allocate and achieve targets from agencies and in-house teams. Follow up regularly with defaulting customers. Ensure adherence to collection processes and legal guidelines. Trace absconded default customers and initiate recovery processes. Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures. Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis. Secondary Responsibilities Recommend process changes to improve service efficiency and quality. Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service. Leverage in-house synergies through collaboration with internal stakeholders. What We Are Looking For Education Graduate – Any Postgraduate – Any Preferred age bracket Experience Minimum of 0-2 or more years of experience in collections. Skills and Attributes Strong understanding of collection processes and legal compliance. Ability to manage and coordinate with collection agencies. Proficiency in maintaining and analyzing MIS reports. Effective communication and negotiation skills. Capability to trace and recover from absconded customers. Team collaboration and stakeholder management. Strong follow up mechanism Tenacity and punctuality Basic MS excel

What you’ll do

The Associate Debt Manager is responsible for overseeing the collections department, managing external agencies, and optimizing EMI recovery within an assigned territory. They must track delinquency, follow up with defaulting customers, and maintain accurate administrative data and MIS reports.

Requirements

Candidates must have a graduate or postgraduate degree and at least 0-2 years of experience in collections. Strong skills in legal compliance, agency coordination, and data analysis are required, with a preference for local candidates.

Listed skills

• Problem solving · Preferred
• Data analysis · Preferred
• punctuality · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collection processes
• Legal compliance
• Agency management
• MIS reporting
• Communication
• Negotiation
• Debt recovery
• Stakeholder management
• Data analysis
• MS Excel
• Portfolio tracking
• Delinquency management
• Administrative data management
• Problem solving
• Punctuality
• Planning
• Stakeholder Management
• Microsoft Excel
• Regulatory Compliance
• Customer Service
• Effective Communication
• Collections
• Retail Banking
• Management Information Systems
• Tenacity
• Collection Processes

Job areas

• Finance & Accounting
• Management & Leadership
• Customer Service & Support
• Retail
• Debt Manager
• Collections Manager
• Financial and Insurance Services Branch managers
• First-Line Supervisors of Office and Administrative Support Workers