Senior Associate - Branch Operations

Job summary

The Senior Associate will manage branch operations including Trade Finance, KYC, and CMS while ensuring error-free transaction processing and regulatory compliance. They are responsible for maintaining high service standards, performing daily reconciliations, and supporting the team manager in achieving organizational KPIs.

Job details

Job Requirements Role/ Job Title: Senior Associate - Branch Operations Function/ Department: Wholesale Banking Operations Job Purpose: 'To sustain better client servicing by way of exhibiting superior service delivery for Trade /GBO/CMS/KYC products and using banking expertise to support Business. To act as senior resource in terms of knowledge expertise of different Products. To provide timely support to all business & external stakeholders and to manage their requirements, which should be in tandem with internal process & guidelines. To assist and support Team Manager & Lead to achieve organisational goals as per KPI. To avoid any financial and reputational risk of the bank. Roles & Responsibilities: · 'Handle operations involving Trade Finance, GBO, KYC, CMS, Clearing with respect to Branch process. · Responsible for ensuring quick turn-around time and error-free processing of transactions. · Responsible for monitoring the Customer calls/queries and meeting the oversall customer expectation. · Performing daily reconciliation of the transactions handled during the day. · Performing daily reconciliation of internal suspense accounts. · Ensuring details are properly captured in the Inventory Registers like DD, Cheque, Bank Guarantees etc, as the case may be. · Demonstrating good product understanding and process knowledge for mentioned products in interactions with customers. · Ensuring basic hygiene of the operations at the branch interms of Customer Service, Record keeping & Audit. · Highlighting/Suggesting ideas in area of operations. · Support /assist Associate in executing day to day operations. · Ensure all regulatory reporting and adherence to compliance related aspects for branch. · Driving & publishing periodical reporting / MIS as required by Branch Operation Managers. · Helps the branch in identification of gaps in SOP and elimination of manual steps. Educational Qualification: Bachelor’s in Any Stream Experience: 3–6 Years of experience in Banking with a good understanding of General banking operations/KYC/Trade Finanace/CMS.

What you’ll do

The Senior Associate will manage branch operations including Trade Finance, KYC, and CMS while ensuring error-free transaction processing and regulatory compliance. They are responsible for maintaining high service standards, performing daily reconciliations, and supporting the team manager in achieving organizational KPIs.

Requirements

Candidates must hold a Bachelor's degree in any stream and possess 3–6 years of experience in banking operations. A strong understanding of General Banking, KYC, Trade Finance, and CMS products is required for this role.

Listed skills

• Customer service · Preferred
• Data analysis · Preferred
• Compliance · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Trade Finance
• KYC
• CMS
• Banking Operations
• Reconciliation
• Transaction Processing
• Customer Service
• Regulatory Reporting
• Compliance
• SOP Improvement
• Data Analysis
• MIS Reporting
• Inventory Management
• Financial Risk Management
• Know Your Customer
• Record Keeping
• Auditing
• Banking
• Banking Services
• Management Information Systems
• Key Performance Indicators (KPIs)
• Operations
• Reputational Risk
• Wholesale Banking

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Associate Branch Manager
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers