Personal Lines Agent

Vancouver, BC
On-site
Posted Nov 10, 2026
1 position

$55,000–$65,000 / year

Opens LinkedIn

Employment type: Full-time
Posting language: English
Application method: Apply on LinkedIn (LinkedIn sign-in required)

Job summary

Assist walk-in clients and process ICBC Autoplan transactions, while supporting personal lines servicing such as policy changes and renewals. Provide reception and phone coverage, document activity in brokerage systems, maintain organized client files, and help manage daily service priorities.

Job details

Join a well-established and reputable insurance brokerage with a strong presence in the local market, multiple offices throughout the Vancouver area, and a steadily growing client base. You’ll be joining a stable, experienced, and tenured team that takes pride in delivering excellent customer service and building lasting client relationships. This is a full-time, in-office opportunity based at one of the brokerage’s newer locations in the Kerrisdale neighborhood. The role will primarily focus on servicing the Personal Lines book of business and ICBC Autoplan transactions, providing an excellent opportunity for someone with a strong customer service background and an interest in developing their career in the insurance industry. Responsibilities Greet and assist walk-in clients at the front counter, providing professional customer experience Process ICBC Auto Plan transactions accurately and efficiently Support personal lines service needs (ex. basic policy changes, renewal and processing) Share general reception and phone coverage with the team as needed Use brokerage systems and workflows to document activity and maintain organized client files Contribute to a collaborative office environment while managing daily service volumes and priorities Qualifications Level 1 insurance license (Level 2 is an asset) 2+ years of insurance and/or front-line brokerage customer service experience Strong English communication skills and a confident, professional presence Strong attention to detail with the ability to learn processes quickly in a busy environment Comfortable working fully in-office with a Tuesday–Saturday schedule Benefits & Perks Competitive base salary $55,000 to $65,000 (based on experience) Extended health and dental coverage (including paramedical/specialty care support) Commission opportunity on new/renewal business you personally bring in Vacation starting at 2–3 weeks (flexible based on experience) At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

What you’ll do

Requirements

A Level 1 insurance license is required, with Level 2 considered an asset, along with at least two years of insurance or front-line brokerage customer service experience. Candidates should have strong English communication skills, a professional presence, attention to detail, and the ability to learn processes quickly in a busy, fully in-office environment.