Personal Lines Team Lead

Job summary

Lead the personal lines insurance team and serve as the operational right-hand to the managing director. Manage high-value client relationships, write insurance policies, and optimize team workflows and efficiency.

Job details

We are seeking a motivated and experienced Personal Lines Team Lead to lead our insurance team in delivering exceptional client service. In this role, you will serve as a key operational support for the managing director, managing client relationships, supporting VIP clients, and ensuring the smooth functioning of daily activities. This is an excellent opportunity for proactive professionals looking to make a significant impact within a fast-growing company. Compensation Base salary between $65,000 and $77,000 with annual bonus potential, tailored to your experience and performance. Benefits & Perks Flexible remote work environment Paid vacation days plus sick days Health and dental insurance benefits Opportunities for professional development and internal growth Responsibilities Act as the primary point of contact for the team and serve as the operational right-hand to the managing director. Write and manage insurance policies, focusing on VIP and high-value clients. Filter and prioritize the manager’s inbox, escalating only critical issues. Support brokers with new business development and handle escalations related to client servicing. Improve workflows, team organization, and collaboration. Delegate tasks appropriately to ensure operational efficiency. Qualifications Must have an active Level 1 or 2 license in Alberta. Proven experience in personal lines insurance and client service. Experience in leadership or mentorship roles. Strong organizational, proactive, and hands-on leadership skills. Ability to manage VIP clients and complex service scenarios. Excellent communication skills and prioritization ability. Familiarity with insurance workflows and team dynamics. Educational background in insurance, business, or related fields is advantageous. At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

What you’ll do

Lead the personal lines insurance team and serve as the operational right-hand to the managing director. Manage high-value client relationships, write insurance policies, and optimize team workflows and efficiency.

Requirements

Must hold an active Level 1 or 2 license in Alberta with proven experience in personal lines insurance and leadership. Strong organizational skills and the ability to manage complex VIP service scenarios are required.

Benefits

• Flexible remote work environment • Paid vacation days • Sick days • Health insurance • Dental insurance • Professional development • Internal growth

Listed skills

• Communication · Preferred
• Prioritization · Preferred
• Team Leadership · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Personal Lines Insurance
• Team Leadership
• Client Relationship Management
• Insurance Policy Writing
• Workflow Improvement
• Task Delegation
• VIP Client Management
• Prioritization
• Communication
• Operational Support

Job areas

• Management & Leadership
• Sales
• Finance & Accounting
• Customer Service & Support