FSM Techno-Functional Consultant
- Oakville, ON
- Hybrid
- Posted Oct 7, 2026
- 1 position
Opens an external site
- Employment type
- Contract
- Experience level
- Senior · 5+ years
- Apply by
- Jan 3, 2027
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The consultant will gather business requirements and configure FSM solutions to support field service operations, including scheduling, dispatch, and mobile workforce management. They will also design integrations between FSM and various enterprise systems while providing ongoing production support and technical documentation.
Job details
Hi We are currently hiring for FSM Techno-Functional Consultant - Cognizant Location: Oakville, Ontario, Canada Work Mode: Onsite / Hybrid — No Remote Duration: Long-term, 1 year Employment Type: Contract Job Summary We are seeking an experienced OverIT FSM (Field Service Management) Techno-Functional Consultant to support Liberty's field service operations. The consultant will be responsible for understanding business requirements, configuring and integrating FSM solutions, supporting field operations, and contributing to implementation, testing, deployment, and production support. The ideal candidate will have hands-on experience with OverIT NextGen FSM. Candidates with strong experience in comparable FSM platforms may also be considered if they demonstrate solid expertise in FSM implementation, configuration, integration, scheduling/dispatch, mobile workforce management, and field operations. Alternate FSM Platforms Candidates without direct OverIT experience may be considered if they have strong hands-on experience with comparable FSM platforms, including: ClickSoftware / Click Scheduler Salesforce Field Service (FSL) IFS FSM SAP FSM Oracle Field Service ServiceMax Microsoft Dynamics 365 Field Service IBM Maximo Mobile / Field Service Important: Alternate-platform candidates must clearly demonstrate hands-on experience with FSM implementation, configuration, integration, scheduling/dispatch optimization, mobile workforce management, and field operations. Key Responsibilities Gather and analyze business and functional requirements for field service operations. Conduct business workshops and translate requirements into technical/functional solutions. Configure and customize FSM solutions based on business processes. Support work order management, scheduling, dispatch, and mobile workforce management. Design and support integrations between FSM and CRM, ERP, GIS, Asset Management, and IoT systems. Participate in solution design, development, testing, deployment, and production support. Optimize scheduling and dispatch processes for field workforce efficiency. Troubleshoot application and integration issues and perform root-cause analysis. Work closely with business users, field operations teams, IT teams, and technical stakeholders. Prepare functional/technical documentation, test cases, deployment documentation, and support procedures. Support ongoing enhancements, upgrades, and maintenance of the FSM platform. Required Skills Hands-on implementation or production support experience with OverIT NextGen FSM. Strong understanding of: Field Service Management Work Order Management Scheduling & Dispatch Mobile Workforce Management Field Operations Experience integrating FSM solutions with: CRM ERP GIS Asset Management IoT Strong techno-functional consulting background. Experience with requirements gathering, workshops, configuration, testing, deployment, and support. Strong communication and stakeholder management skills. Ability to work onsite/hybrid from Oakville, Ontario. Preferred Industry Experience Experience in one or more of the following industries is preferred: Utilities Energy Telecommunications Transportation Oil & Gas
What you’ll do
The consultant will gather business requirements and configure FSM solutions to support field service operations, including scheduling, dispatch, and mobile workforce management. They will also design integrations between FSM and various enterprise systems while providing ongoing production support and technical documentation.
Requirements
Candidates must have hands-on experience with OverIT NextGen FSM or comparable platforms like Salesforce FSL, IFS, or SAP FSM. A strong techno-functional background with expertise in implementation, configuration, and integration within utility or energy sectors is required.
Listed skills
- scheduling · Preferred
- Requirements gathering · Preferred
- CRM · Preferred
- ERP · Preferred
- Asset Management · Preferred
- Stakeholder Management · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- OverIT NextGen FSM
- Field Service Management
- Work Order Management
- Scheduling
- Dispatch
- Mobile Workforce Management
- Techno-functional Consulting
- Requirements Gathering
- System Integration
- CRM
- ERP
- GIS
- Asset Management
- IoT
- Solution Design
- Stakeholder Management
- Oracle Field Service
- Microsoft Dynamics 365 Field Service
- Telecommunications
- Customer Relationship Management
- Management
- Business Process
- Business Requirements
- Communication
- Consulting
- Development Testing
- Enterprise Resource Planning
- Functional Requirement
- Oil and Gas
- Operations
- Requirements Elicitation
- Salesforce
- SAP Applications
- ServiceMax
- Technical Documentation
- Troubleshooting (Problem Solving)
- Workforce Management
- Root Cause Analysis
- Internet Of Things (IoT)
Job areas
- Technology
- Consulting
- Software
- Energy
- Logistics
- Techno Functional Consultant
- Field Operations Manager
- Manufacturing Managers
- General and Operations Managers