OverIT FSM Techno-Functional Consultant

Job summary

The consultant will gather business requirements and configure OverIT FSM solutions to support field service operations. They will also manage integrations with CRM, ERP, and IoT systems while providing ongoing production support and maintenance.

Job details

Hi We are currently hiring for OverIT FSM Techno-Functional Consultant - Cognizant Location: Oakville, Ontario, Canada Work Mode: Onsite / Hybrid — No Remote Duration: Long-term, 1 year Employment Type: Contract Job Summary We are seeking an experienced OverIT FSM (Field Service Management) Techno-Functional Consultant to support Liberty's field service operations. The consultant will be responsible for understanding business requirements, configuring and integrating FSM solutions, supporting field operations, and contributing to implementation, testing, deployment, and production support. The ideal candidate will have hands-on experience with OverIT NextGen FSM. Candidates with strong experience in comparable FSM platforms may also be considered if they demonstrate solid expertise in FSM implementation, configuration, integration, scheduling/dispatch, mobile workforce management, and field operations. Key Responsibilities Gather and analyze business and functional requirements for field service operations. Conduct business workshops and translate requirements into technical/functional solutions. Configure and customize FSM solutions based on business processes. Support work order management, scheduling, dispatch, and mobile workforce management. Design and support integrations between FSM and CRM, ERP, GIS, Asset Management, and IoT systems. Participate in solution design, development, testing, deployment, and production support. Optimize scheduling and dispatch processes for field workforce efficiency. Troubleshoot application and integration issues and perform root-cause analysis. Work closely with business users, field operations teams, IT teams, and technical stakeholders. Prepare functional/technical documentation, test cases, deployment documentation, and support procedures. Support ongoing enhancements, upgrades, and maintenance of the FSM platform. Required Skills Hands-on implementation or production support experience with OverIT NextGen FSM. Strong understanding of: Field Service Management Work Order Management Scheduling & Dispatch Mobile Workforce Management Field Operations Experience integrating FSM solutions with: CRM ERP GIS Asset Management IoT Strong techno-functional consulting background. Experience with requirements gathering, workshops, configuration, testing, deployment, and support. Strong communication and stakeholder management skills. Ability to work onsite/hybrid from Oakville, Ontario. Preferred Industry Experience Experience in one or more of the following industries is preferred: Utilities Energy Telecommunications Transportation Oil & Gas

What you’ll do

The consultant will gather business requirements and configure OverIT FSM solutions to support field service operations. They will also manage integrations with CRM, ERP, and IoT systems while providing ongoing production support and maintenance.

Requirements

Candidates must have hands-on experience with OverIT NextGen FSM or comparable field service platforms. Strong techno-functional skills in requirements gathering, system configuration, and stakeholder management are required.

Listed skills

• scheduling · Preferred
• Asset Management · Preferred
• Requirements gathering · Preferred
• Root Cause Analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• OverIT NextGen FSM
• Field Service Management
• Work Order Management
• Scheduling
• Dispatch
• Mobile Workforce Management
• CRM Integration
• ERP Integration
• GIS Integration
• Asset Management
• IoT Systems
• Techno-functional Consulting
• Requirements Gathering
• Business Workshops
• Solution Design
• Root-cause Analysis
• Telecommunications
• Customer Relationship Management
• Management
• Business Process
• Business Requirements
• Communication
• Consulting
• Development Testing
• Enterprise Resource Planning
• Functional Requirement
• Oil and Gas
• Operations
• Requirements Elicitation
• Stakeholder Management
• Technical Documentation
• Troubleshooting (Problem Solving)
• Workforce Management
• Root Cause Analysis
• Internet Of Things (IoT)

Job areas

• Technology
• Consulting
• Software
• Energy
• Logistics
• Techno Functional Consultant
• Technical Sales Specialist
• Information and Communications Technology Sales Professionals
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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