Rental Sales Agent

ABOUT US Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results. The Rental Service Agent is a dual-focused role: * Customer Experience Champion for rentals * Sales Specialist for RV purchase demos and conversions This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV. THE ROLE The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards. WHAT WILL YOU WORK ON? * Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy. * Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order. * Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets. * Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed. * Cleaning & Support: Clean and prepare the campervans before every roadtrip and ensure they are always maintained in top condition. WHO ARE WE LOOKING FOR? * Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments. * Must have: Strong communication and customer engagement skills. * Must have: Ability to understand and explain technical RV/vehicle systems. * Must have: Hands-on, adaptable, solution-oriented under pressure. * Proficiency using Nice to have: CRM tools, Must have: rental systems, or nice to have: digital sales software. * Must have: Organised, detail-focused, and proactive in managing leads or customers. * Must have: Driving License (Category B) required. * Must have: English and Nice to have: local-language proficiency (if applicable). PHYSICAL AND OPERATIONAL REQUIREMENTS * Must Have: Able to stand, walk, and move around the depot for extended periods throughout the day. * Must have: Able to lift or carry light to moderate items (10–15 kg). * Must have: Comfortable working outdoors in varying weather conditions. * Must have: Flexible to work weekends, holidays, and peak-season schedules. * Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism. THE INDIE COMMITMENT! * Competitive compensation and commission opportunities. * Training in sales, product knowledge, customer service, and RV technical systems. * Career growth across Rental, Sales, Operations, or Servicing. * Travel benefits and access to the Indie Campers rental fleet. * Dynamic and multicultural working environment. * CAD$21.00 per hour, + sales commissions Are you Ready to Go Indie?

The Rental Service Agent manages customer-facing rental operations, including check-ins and check-outs, while performing RV sales demonstrations to convert leads into buyers. This role involves maintaining vehicle knowledge, tracking sales in a CRM, and ensuring high standards of customer satisfaction throughout the rental and sales process.

Candidates must have 1-3 years of experience in customer service, sales, or automotive environments and possess a valid Category B driving license. Strong communication skills, the ability to explain technical vehicle systems, and the physical capability to work outdoors and move around the depot are required.

• Competitive compensation • Sales commissions • Training • Career growth opportunities • Travel benefits • Access to rental fleet

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Hospitality
• Rental operations
• Automotive knowledge
• Communication
• Customer engagement
• Technical RV systems
• CRM tools
• Lead management
• Problem solving
• Documentation
• Time management
• Adaptability
• Vehicle Systems
• Product Knowledge
• Empathy
• Digital Sales
• Composure
• Professionalism
• Lifting Ability
• Solution-Oriented
• Technical Support
• Customer Relationship Management
• Customer Service
• Customer Engagement
• English Language
• Lead Management
• Operations
• Purchasing
• Sales Management
• Sales Operations
• Service Recovery
• Troubleshooting (Problem Solving)
• Visual Merchandising
• Demonstration Skills
• Detail Oriented

• Sales
• Customer Service & Support
• Hospitality
• Transportation
• Retail
• Rental Sales Agent
• Rental Clerk
• Sales Workers Not Elsewhere Classified
• Counter and Rental Clerks

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week