Account Manager - IT Services (Remote)

Job summary

Manage a book of business by providing operational and administrative client support to drive renewals and cross-selling opportunities. Execute sales activity plans, manage member lifecycles, and maintain accurate account details within the CRM.

Job details

As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling. Major Responsibilities * Create and execute sales and service activity plans. Manage member life-cycle tasks, including scheduling and eventually leading calls. * Own all account management conversations with secondary account stakeholders. * Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales. * Manage and respond to inbound requests from members. * Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech. * Complete scheduled and ad hoc data queries of our CRM * Ensure the CRM contains accurate account details and contact information. * Actively seek to increase product knowledge. Education and Experience * University degree. * 3+ years of Account Management experience, with a proven track record of success. * Experience working in the IT Research and Advisory market. * Experience working as part of a team an asset. Skills * Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them. * Planning & Organization: Set daily schedules, plan territory, setting plans for account growth ext. * Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately * Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment * Active listening: Able to identify client needs; asks great questions & listens What do we offer: * Competitive compensation packages * Comprehensive benefits coverage: Health, Dental, Vision, etc. * President Club awards and trips * RRSP matching * Generous time-off policies with summer hours and soft close days. * Employee recognition and development programs * “Buy a book” program * Pet friendly offices, an onsite gym, virtual yoga sessions, rooftop patio, company fun days, and more! ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process LI-CF1

What you’ll do

Manage a book of business by providing operational and administrative client support to drive renewals and cross-selling opportunities. Execute sales activity plans, manage member lifecycles, and maintain accurate account details within the CRM.

Requirements

Requires a university degree and at least 3 years of account management experience. Candidates should have a proven track record in the IT research and advisory market.

Benefits

• Health insurance • Dental insurance • Vision insurance • President club awards and trips • RRSP matching • Generous time-off policies • Employee recognition and development programs • Buy a book program • Pet friendly offices • Onsite gym • Virtual yoga sessions • Rooftop patio • Company fun days

Listed skills

• Time management · Preferred
• Product Knowledge · Preferred
• Account Management · Preferred
• Sales · Preferred
• Communication · Preferred
• Critical Thinking · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Sales
• Relationship management
• Cross selling
• CRM
• Critical thinking
• Planning and organization
• Time management
• Goal setting
• Active listening
• Communication
• Data queries
• Product knowledge
• Performance Management
• Planning
• Product Knowledge
• Customer Relationship Management
• Research
• Time Management
• Account Management
• Critical Thinking
• Active Listening
• Relationship Management
• Scheduling
• Goal Setting
• Value Propositions
• Cross-Selling
• Account Growth

Job areas

• Sales
• Customer Service & Support
• Technology
• Consulting
• Administrative
• Account Services Manager
• IT Manager
• Information and Communications Technology Service Managers
• Information Technology Project Managers
• Computer Occupations, All Other