Co-op Service Desk Technician - Winter 2027 (January to April) - Toronto, Ontario (IN OFFICE)

Service Desk Technician | In Person [888 Yonge Street, Toronto, ON] Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals worldwide. We produce unbiased and highly relevant IT research to help CIOs make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations. We are looking for a strong Service Desk Technician Co-Op to join our team in person for the Winter 2027 term (January to April). Applicants must be currently enrolled in a post-secondary program and eligible to participate in a co-op placement. Key Responsibilities * Testing and Repair: Inspect, test, and repair computer hardware and peripherals received from users or vendors. * Computer Imaging: Prepare, image, and configure computers for deployment to new or existing users, ensuring systems are up to date and standardized according to company guidelines. * Warranty Claims: Prepare and submit warranty claims with vendors and manufacturers as required. * Shipping and Receiving: Manage incoming and outgoing shipments of IT assets, ensuring accurate records and tracking. * User Onboarding: Take calls and assist new hires with their first-time setup, including logging in, ensuring drivers are updated, and confirming they can access their computer properly. * Asset Management: Track and maintain accurate inventory of all IT equipment, including laptops, monitors, and peripherals. * Equipment Return Coordination: Work with HR to ensure the timely retrieval and processing of IT equipment from departing employees. * Inventory Audits: Conduct regular inventory checks to verify accuracy and identify discrepancies. * System Checks: Perform daily inspections of AV systems (Polycom, TVs, and display hardware) to ensure operational readiness. * Documentation: Maintain detailed records of imaging, repairs, shipments, and asset changes. * User Support: Provide assistance to the Service Desk team in resolving technical support tickets and end-user requests when needed. Education and Experience * Currently enrolled in a College Diploma/University Degree program in a related field such as Computer Systems (not development and/or testing) and eligible to participate in a co-op program * Customer service experience preferred. * Demonstrated interest in technology and hands-on technical and independent work Skills * Fluent in spoken and written English * Strong written and verbal communication skills * Strong documentation skills with desire to understand and follow process * Ability to recognize and prioritize critical incidents in a fast-paced environment * Working knowledge of Microsoft 365 administration, Active Directory, Azure AD * Application support experience with Microsoft Productivity Suite * Excellent problem-solving skills * Experience with Windows 10/11 and macOS * Mobile device support – Android and iOS * General understanding of network devices, including routers, switches, and access points *We ask all applicants to please include an (unofficial) transcript with their resume* Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process. #LI-BG1

The Service Desk Technician will handle hardware testing, computer imaging, and asset management while providing technical support to users. They are also responsible for maintaining inventory records, coordinating equipment returns, and performing daily inspections of AV systems.

Applicants must be currently enrolled in a post-secondary program and eligible for a co-op placement in a field like Computer Systems. Candidates should possess strong technical skills, including knowledge of Microsoft 365, Active Directory, and hardware troubleshooting.

• Customer servicePreferred
• Windows 10/11Preferred
• Problem solvingPreferred
• Asset ManagementPreferred
• Active DirectoryPreferred
• DocumentationPreferred
• CommunicationPreferred
• Technical SupportPreferred

Identified from the job description. Confirm important requirements above.

• Computer hardware repair
• Computer imaging
• Asset management
• Inventory audits
• Technical support
• Microsoft 365 administration
• Active Directory
• Azure AD
• Windows 10/11
• MacOS
• Mobile device support
• Network devices
• Documentation
• Customer service
• Problem-solving
• Communication
• Shipping And Receiving
• Microsoft 365
• Azure Active Directory
• Polycom (Video Conferencing)
• Microsoft Windows 10
• Research
• Android (Operating System)
• Apple IOS
• Mac OS
• Technical Support
• Asset Management
• Auditing
• Customer Service
• Computer Hardware
• Computer-Generated Imagery
• Information Technology
• Computer Systems
• Inventory Control
• Problem Solving
• Peripheral Devices
• Productivity Software
• Verbal Communication Skills
• Written English
• Network Switches
• Network Routing
• Coordinating
• Prioritization

• Technology
• Customer Service & Support
• Administrative
• Service Desk Technician
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week