Star/Senior Family Success Manager

Job summary

Manage a portfolio of families to build long-term relationships and identify opportunities for service growth. Lead the full sales cycle from discovery and solution development to onboarding and client advocacy.

Job details

Client Partner, Education Services Own Relationships. Grow a Business. Make an Impact. InGenius Prep helps students gain admission to leading U.S. colleges and graduate programs. We're looking for a Client Partner to own and grow long-term relationships with families. This is a high-autonomy, relationship-driven role combining strategic account management, consultative sales, and client advocacy. You'll manage a portfolio of families, identify opportunities to provide additional value, build a local referral network, and bring new families into the business. You won't be selling from a script or pushing products families don't need. You'll get to know your clients deeply, understand how their needs evolve, and work with our internal experts to shape the right solution. When there's a genuine opportunity to help, you'll own the conversation and the sale. What You'll Do Own a portfolio: Become the trusted point of contact for families and build relationships that extend beyond a single service or engagement. Grow accounts: Identify evolving client needs, recommend relevant services, and own the process from opportunity through close. Build your network: Develop local relationships with trusted professionals and generate new families through referrals. Own new relationships: Lead referred families through discovery, solution development, sale, and onboarding. Advocate for clients: Coordinate with advising and service teams to make sure families receive an exceptional experience. Shape the business: Bring client insights to the team and help influence the solutions we develop. What You'll Bring We're looking for a strong B2C relationship builder with commercial instincts. Your background could be in: Premium or high-touch sales Account management or client partnerships Insurance or financial services Wealth management or private client services Luxury or premium consumer services Education or international education Other relationship-driven professional services You should have a track record of building trust, growing client relationships, generating referrals, and confidently leading consultative sales conversations. Higher education experience is a plus, but not required. We're more interested in your ability to understand sophisticated client needs and turn strong relationships into long-term value. Chinese and English fluency is required. What You Get Significant autonomy over your portfolio and how you grow it Meaningful commercial upside tied to account growth and referrals The opportunity to build a valuable local professional network A seat at the table in shaping solutions around real client needs Long-term, high-touch relationships rather than transactional selling The opportunity to use your commercial skills in work that directly impacts students and families If you're a relationship-driven salesperson who wants to own something, grow it, and make a meaningful impact, we'd love to hear from you.

What you’ll do

Manage a portfolio of families to build long-term relationships and identify opportunities for service growth. Lead the full sales cycle from discovery and solution development to onboarding and client advocacy.

Requirements

Requires a strong background in B2C relationship building, consultative sales, or account management. Fluency in both Chinese and English is mandatory for this role.

Benefits

• Commercial upside
• Professional networking opportunities

Listed skills

• Client Onboarding · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Communication · Preferred
• client advocacy · Preferred
• Relationship Building · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Consultative sales
• Client advocacy
• Relationship building
• Strategic planning
• Referral networking
• B2C sales
• Communication
• Business development
• Client onboarding
• Problem solving
• Chinese fluency
• English fluency
• Influencing Skills
• Influencing Without Authority
• Professional Networking
• Advocacy
• Account Management
• Business-To-Consumer
• Customer Service
• Client Services
• Consultative Selling
• Customer Advocacy
• English Language
• Sales
• Financial Services
• Selling Techniques
• Higher Education
• International Education
• Wealth Management
• Relationship Building
• Advising
• Account Growth

Job areas

• Sales
• Education
• Consulting
• Customer Service & Support
• Management & Leadership
• Success Manager
• Client Relationship Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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