Field Service Tech

Responsibilities Customer Service • Provide after hours call out assistance and call back availability when rostered on duty. • Conduct overnight field trips to service breakdowns, maintenance and customer support • Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans • Provide Customer support (internal and external) for the assigned equipment • Complete all documentation and administrative requirements. • Pass sales leads onto sales staff. • Achieve weekly and monthly productivity targets. • Ensure company owned equipment & premises are kept in a clean, presentable and serviceable condition • Train, Support, coach and Mentor new and existing collegues Breakdown, Maintenance & Repair • Install, repair and maintain the range of Compressors • Contribute to the co-ordination, support and day to day running of the GD Service Business Team. In the event of a breakdown, test the equipment/system and carryout fault finding and repairs. • Carry out technical preventative maintenance and general service work. • Ensure that sites where servicing is performed are left clean and tidy Health Safety & Environment • Conduct the risk assessment and ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees or customer employees • Maintain Safety compliance with the relevant legislation and regulations • Eliminate risks in the working environment by conducting housekeeping, and working with the Customer’s line manager to eliminate or at least mitigate the hazards before commencing work • Promote and support the reporting of incidents such as near miss, accident or equipment damage using the reporting system • Participate and conduct safety audits for assigned areas Reporting • Submit all the risk assessments and Job safety analysis within 48 hours of being completed • Submit timesheets daily of hours worked, work conducted, location and the job number Other responsibilities as assigned or required Key Competencies • Knowledge of Compressors or similar is essential • Ability to converse and communicate Technical and Product information to Customers internal and external. • Intermediate Computer Skills (Word, Excel & PowerPoint) • Demonstrated Analytical and problem solving skills • Problem solving and able to determine root cause • Organised self starter • Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years Maintenance experience

Install, repair, and maintain a range of compressors while providing technical support and preventative maintenance to customers. Ensure safety compliance through risk assessments and manage administrative documentation and productivity targets.

Requires a Cert III in Fitter and Turner with at least 5 years of maintenance experience. Must possess strong analytical skills and intermediate proficiency in Microsoft Office.

• Customer servicePreferred
• Problem solvingPreferred
• Microsoft ExcelPreferred
• Microsoft WordPreferred

Identified from the job description. Confirm important requirements above.

• Compressor Maintenance
• Fault Finding
• Preventative Maintenance
• Customer Service
• Risk Assessment
• Technical Communication
• Problem Solving
• Root Cause Analysis
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Fitter and Turner

• Trades
• Engineering
• Customer Service & Support
• Manufacturing

Minimum education

Professional degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week