Customer Service Representative - Credit

Job summary

The Customer Service Representative is responsible for the follow-up and collection of accounts and contracts receivable, including warranty reconciliation. They also act as the primary point of contact for customer account inquiries and ensure compliance with business controls.

Job details

ALL IN ON A REWARDING CAREER AT INLAND Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth. Join us at Inland Truck & Equipment and go ALL IN on a career that has it all. THE OPPORTUNITY The Customer Service Representative is part of the AR/Collections team and will be responsible for the follow-up and collection of all accounts and contracts receivable including the reconciliation and follow up of all warranty receivables for a number of assigned branches. This position will also act as the customers’ contact for any questions and issues related to their accounts. The Customer Service Representative will also be responsible for complying with the controls necessary for the proper conduct of the business and maintaining accurate records. This is a temporary (15-month) full-time position located at our dealership offices in Langley, BC. YOUR RESPONSIBILITIES * Collects all accounts receivable in assigned branches in Canada and/or the US. * Follows day-to-day operating procedures governing the granting of credit through the various departments in the branches. * Evaluates each customer’s credit worthiness and sets up and monitors an appropriate credit limit. * Maintains complete credit files on all active accounts. * Provides regular monthly reports to the Corporate Credit Supervisor with appropriate commentary. * Maintains loss reserves for contingent liabilities and trade receivables. * Ensures past due statistics are within established criteria. * Recommends uncollectable accounts for write-off. * Manages auto pre-authorizations for assigned branches. * Assists in the collection of bad debts receivable. * Assists the Corporate Credit Supervisor with legal proceedings arising from past due accounts. PAY RANGE $55,000 –60,000 annually WHAT WE LOOK FOR * Bachelor’s degree or diploma in Finance, Accounting or related field. * Two to five years of related experience or training; or equivalent combination of education and experience. * Proficient in Microsoft Word and Excel * Ability to read, analyze and interpret financial reports and legal documents. * Strong organizational skills with strong attention to detail * Basic accounting knowledge (with an emphasis on accounts receivable) * Excellent verbal and written communication skills * Strong business ethics with a professional approach at all times * Comfortable with managing large volumes and working in a fast-paced work environment * Ability to self-manage time and set priorities * Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

What you’ll do

The Customer Service Representative is responsible for the follow-up and collection of accounts and contracts receivable, including warranty reconciliation. They also act as the primary point of contact for customer account inquiries and ensure compliance with business controls.

Requirements

Candidates must possess a bachelor's degree or diploma in Finance or Accounting, along with two to five years of related experience. Proficiency in Microsoft Office and the ability to interpret financial and legal documents are essential.

Benefits

• Competitive pay
• Mentorship
• Growth opportunities
• Teamwork culture
• Safety-focused environment
• Community support

Listed skills

• Accounts receivable · Preferred
• Collections · Preferred
• Financial Reporting · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Data analysis · Preferred
• Communication Skills · Preferred
• Time management · Preferred
• Attention to detail · Preferred
• Accounting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Accounts receivable
• Collections
• Credit analysis
• Financial reporting
• Reconciliation
• Microsoft Excel
• Microsoft Word
• Data analysis
• Communication skills
• Time management
• Attention to detail
• Business ethics
• Accounting
• Legal document interpretation
• Organizational Skills
• Loss Reserving
• Accounts Receivable
• Business Ethics
• Customer Service
• Communication
• Contingent Liability
• Bond Credit Rating
• Finance
• Sales
• Financial Statements
• Innovation
• Mentorship
• Statistics
• Time Management
• Teamwork
• Detail Oriented

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Customer Service Representative
• Credit / Loan Counselor
• Credit and Loans Officers
• Credit Counselors

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