Fixed Operations Manager

Job summary

Oversees the efficiency and profitability of the Truck Service, Equipment Service, Body Shop, and Parts departments. Responsible for hiring, training, and motivating department managers while ensuring high customer retention and safety compliance.

Job details

ALL IN ON A REWARDING CAREER AT INLAND Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth. Join us at Inland Truck & Equipment and go ALL IN on a career that has it all. This position is located out our sales and service dealership in Swift Current, SK. THE OPPORTUNITY The Fixed Operations Manager will be responsible for ensuring that the Truck Service, Equipment Service (Canada only), and Body Shop (in applicable branches) Managers run efficient and profitable departments through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service and body shop records. Further responsibilities include ensuring that the daily inventory of technicians’ and painters’ time is consistently sold to customers. The Fixed Operations Manager also ensures that the Equipment (Canada only) and Truck Parts Managers are appropriately focused on the branch objectives, goals and tactics, and are managing profitable operations. YOUR RESPONSIBILITIES * Hires, trains and motivates the Service Manager/s, Body Shop Manager and Parts Manager/s. * Directs and monitors all management or supervisory personnel functions for all service, body shop and parts departments. Completes formal performance evaluations of the department managers, and ensures that performance evaluations are completed for all other personnel in these departments, at regularly scheduled intervals. * Along with the Service Managers, Body Shop Manager and Parts Managers, forecasts goals and objectives for the branch and strives to meet them * Establishes and maintains good working relationships with customers to encourage repeat and referral business. * Monitors and controls the performance of the service, body shop and parts departments using appropriate reports, tracking systems and surveys. * Works with the managers to develop and implement a marketing plan which promotes new and repeat business. * Understands and ensures compliance with manufacturer warranty and policy procedures. * Keeps abreast of new equipment and tools available and recommends purchases. * Ensures that the work areas and customer waiting area are kept clean. * Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. * Handles customer complaints immediately and according to dealership's guidelines if the department managers are unable to rectify the problem. * Ensures the safety of all employees Supervisory Responsibilities: * Supervises the Service Managers, Body Shop Manager and Parts Managers. * Ensuring that the respective managers are hiring, training, motivating, counseling and monitoring the performance of all service, body shop and parts department staff WHAT WE LOOK FOR * High school diploma or general education degree (GED) essential * Heavy duty truck/equipment technical knowledge preferred * Post-secondary diploma in a related field preferred * Five years related experience and/or training in a heavy truck/equipment dealership environment including at least 3 years of supervisory experience * Proficient in Microsoft Word and Excel * Ability to read, analyze and interpret financial reports * Strong leadership skills * Excellent customer relations skills * Strong organizational skills * Ability to communicate effectively, both verbally and in writing CANADA BENEFITS PACKAGE Our employees receive a generous benefits package including: * Extended Medical (including Vision) * Dental * Prescription benefits * RRSP with employer matching program * Long Term and Short Term Disability * Life Insurance and Accidental Death and Dismemberment Insurance * Paid Time Off * On-going training opportunities Are you ready to go ALL IN on a career at Inland? We invite you to apply today!

What you’ll do

Oversees the efficiency and profitability of the Truck Service, Equipment Service, Body Shop, and Parts departments. Responsible for hiring, training, and motivating department managers while ensuring high customer retention and safety compliance.

Requirements

Requires a high school diploma and at least five years of experience in a heavy truck/equipment dealership, including three years of supervisory experience. Proficiency in Microsoft Office and the ability to analyze financial reports are essential.

Benefits

• Extended Medical
• Vision
• Dental
• Prescription Benefits
• RRSP With Employer Matching Program
• Long Term Disability
• Short Term Disability
• Life Insurance
• Accidental Death And Dismemberment Insurance
• Paid Time Off
• On-going Training Opportunities

Listed skills

• written communication · Preferred
• Cost Control · Preferred
• Leadership · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer Relations
• Organizational Skills
• Financial Report Analysis
• Microsoft Word
• Microsoft Excel
• Staffing
• Cost Control
• Performance Evaluation
• Marketing Planning
• Warranty Compliance
• Verbal Communication
• Written Communication
• Personnel Management
• Budget Forecasting
• Inventory Management

Job areas

• Management & Leadership
• Transportation
• Trades
• Customer Service & Support
• Logistics

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