Product Support Representative - Parts

Job summary

Sell heavy truck parts and accessories to new and existing customers, develop assigned accounts, and meet sales targets within the designated territory. Conduct customer visits and cold calls, introduce products and promotions, provide customer support, manage territory coverage and expenses, and assist counter personnel with orders and inquiries.

Job details

ALL IN ON A REWARDING CAREER AT INLAND Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. This position is located at our sales and service dealership in Estevan, Saskatchewan. SALARY This position is paid a base salary plus commission. Canada Benefits Package Our employees receive a generous benefits package, including: Extended Medical (including Vision) Dental Prescription benefits RRSP with employer matching program Long Term and Short Term Disability Life Insurance and Accidental Death and Dismemberment Insurance Paid Time Off On-going training opportunities In this role, you would also be provided with a company vehicle. THE OPPORTUNITY The Product Support Representative (Outside Parts Salesperson – Truck Parts Sales) is a sales leader in heavy truck parts sales and will be responsible for selling heavy truck parts and accessories to new and existing customers. In this role you will also be responsible for developing, maintaining and enhancing maximum parts department profitability and sales volumes of assigned accounts within a designated territory. In this outside sales position you will call on customers, introduce products and promotions and provide superior customer service to all accounts in your territory. This position requires knowledge of heavy truck parts, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson. Your Responsibilities Develop and achieves maximum sales volumes consistent with sales projections for assigned accounts Provide value added services with consistent customer visits Conduct new (cold) sales calls on a weekly basis Monitor operations of assigned accounts, offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements Conduct sales calls with assigned accounts to introduce new products and promotions Provide superior customer service to all accounts Plan territory coverage and manages time consistent with expectations of management Complete customer call report with weekly summary of results Control personal expenses within the approved budget and submits weekly expense reports Investigate and refers customer issues to the appropriate Department Manager and/or General Manager Assist counter personnel with orders, deliveries and customer inquiries What We Look For High school diploma or general education degree (GED) Qualification as a truck Parts Journeyperson preferred Three years related experience and/or training; or equivalent combination of education and experience. Knowledge of heavy truck parts and accessories, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson required. Excellent sales skills, preferably in a related field Proficient in Microsoft Word and Excel. Strong organizational skills Must have valid Driver’s License Strong business ethics with a professional approach at all times We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth. Are you ready to go ALL IN on a career at Inland? We invite you to apply today! keywords: parts sales, truck parts sales, outside parts sales, parts journeyperson, HD truck parts, parts and accessories, aftermarket, parts warranty

What you’ll do

Sell heavy truck parts and accessories to new and existing customers, develop assigned accounts, and meet sales targets within the designated territory. Conduct customer visits and cold calls, introduce products and promotions, provide customer support, manage territory coverage and expenses, and assist counter personnel with orders and inquiries.

Requirements

A high school diploma or GED is required, along with three years of related experience or an equivalent combination of education and experience. Candidates must have heavy truck parts and accessories knowledge and relevant dealership or commercial truck shop experience; a truck Parts Journeyperson qualification is preferred, as are strong sales skills, Microsoft Word and Excel proficiency, organizational skills, and a valid driver's license.

Benefits

• Extended Medical Insurance
• Vision Insurance
• Dental Insurance
• Prescription Benefits
• RRSP With Employer Matching
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Paid Time Off
• Ongoing Training
• Company Vehicle

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Territory Management · Preferred
• Account Management · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Cold Calling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Heavy Truck Parts Knowledge
• Parts and Accessories Sales
• Outside Sales
• Customer Service
• Territory Management
• Account Management
• Cold Calling
• Sales Planning
• Inventory Control
• Commercial Truck Shop Operations
• Microsoft Word
• Microsoft Excel
• Organizational Skills
• Expense Reporting
• Business Ethics
• Valid Driver's License

Job areas

• Sales
• Transportation
• Customer Service & Support

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