Service Advisor

Job summary

The Service Advisor is responsible for managing work orders, scheduling repairs, and interacting with customers via multiple communication channels. They also handle parts ordering, inventory oversight, and the processing of warranty claims.

Job details

ALL IN ON A REWARDING CAREER AT INLAND Join us at Inland Truck & Equipment and go ALL IN on a career that has it all. This position is located at our Calgary PacLease location. THE OPPORTUNITY We are looking for a Service Advisor for our Calgary PacLease location, who is responsible for opening and closing work orders, scheduling work and greeting and interacting with customers in person, over the phone and over effective e-mail communication. The position must possess basic truck knowledge and a sound understanding of service contract coverage and an ability to develop estimates. The incumbent will be tasked with using specific company software to look up, order, and bill parts to repair orders, as well as provide oversite to the parts room and parts inventory. The position Manages warranty claims which involves creating, filling, updating coding, and accurately documenting all warranty claims and related information. Your Responsibilities Discuss repair requirements, open repair orders and ensure all paperwork is completed promptly and correctly Responsible for adhering to well established operating procedures Discuss repair requirements and answer inquiries from our customers Collaborate with multiple internal and external stakeholders towards providing first class service Responsible to look up and order parts for repairs completed in the service area, as well as manage parts room in accordance to company protocols Gather warranty information for status reports, submit to suppliers, and maintain a systematic filing system for documentation What We Look For The ideal candidate will possess a minimum of A High school diploma A minimum of 2 (two) years’ of experience as a Service Advisor Parts or Warranty experience considered an asset Outstanding communication and interpersonal skills Excellent computer skills Proven ability to efficiently manage multiple tasks in a dynamic, fast-paced environment, paired with exceptional organizational skills Shift This is a permanent Full-Time position. Wednesday to Saturday, 10/hour work days. CANADA BENEFIT PACKAGE Our employees receive a generous benefits package including: Extended Medical (including Vision) Dental RRSP Paid Time Off On-going training opportunities Are you ready to go ALL IN on a career at Inland? We invite you to apply today! About Inland Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.

What you’ll do

The Service Advisor is responsible for managing work orders, scheduling repairs, and interacting with customers via multiple communication channels. They also handle parts ordering, inventory oversight, and the processing of warranty claims.

Requirements

Candidates must have a high school diploma and at least two years of experience as a Service Advisor. Strong computer skills and the ability to manage multiple tasks in a fast-paced environment are required.

Benefits

• Extended Medical • Vision • Dental • RRSP • Paid Time Off • On-going training opportunities

Listed skills

• Customer service · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Work Order Management
• Scheduling
• Truck Knowledge
• Service Contract Administration
• Estimating
• Parts Ordering
• Inventory Management
• Warranty Claims Processing
• Communication Skills
• Interpersonal Skills
• Computer Literacy
• Organization
• Multitasking

Job areas

• Transportation
• Customer Service & Support
• Trades
• Logistics
• Administrative