Service Advisor

Job summary

Manage customer service engagements from check-in and scheduling through estimates, approvals, repair updates, and follow-up. Advise customers on vehicle and equipment care, explain warranty coverage, and ensure service work meets customer expectations and applicable safety requirements.

Job details

ALL IN ON A REWARDING CAREER AT INLAND Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth. Join us at Inland Truck & Equipment and go ALL IN on a career that has it all. This position is located at our sales and service dealership in Terrace, BC. PAY RANGE The salary range for this role is between $54,000 - $62,000 based on experience. THE OPPORTUNITY The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed. In this role, you will be at the forefront of Inland’s commitment to provide the highest standard of service to all our customers. Service Advisors will lead The Inland Way of understanding needs, proactivity, and exceeding customer expectations. Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service approach. Your Responsibilities Greets walk-in customers and/or promptly answers customer phone calls Schedules appointments, performs check-ins, and follows up with customers through the entire service process Provides accurate and thorough estimates, sells other related parts and services, and ensures customer reviews approve the estimate before proceeding with work Remains in communication with customer throughout the entire service engagement Proactively contacts customers to schedule preventative maintenance and repairs Maintains strong working knowledge of warranty parameters for KW chassis (re: trucks) and the major component suppliers and advises customers accordingly Owns the customer experience and creates value through continuous communication Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specifications Handles telephone inquiries regarding appointments and work in process Understands, keeps abreast of, and complies with provincial/state and local regulations that affect service operations, such as hazardous waste disposal, OSHA (US), WorkSafe BC (Canada), and Occupational Health & Safety Regulations. Becomes familiar with and complies with the company’s Health & Safety Manual. Reports any unsafe practices to a manager. Keeps up-to-date with WHMIS training (Canada) and OSHA HCS training (US). Other duties may be assigned This Service Advisor will be expected to work a rotational schedule, including Day, Evening, and Weekend shifts. What We Look For Strong interpersonal skills, team player, helpful and cheerful with a sales approach Ability to proactively problem-solve and think logically Good verbal and strong written communication skills 3+ years related experience and/or training; or equivalent combination of education and experience Post-secondary diploma or trade certification helpful but not required Strong ability to listen to other’s and be able to interpret issues and pass them on to others Good mechanical aptitude and great organizational skills Strong computer skills, able to learn new computer programs and accurate keyboarding of data Functions well with large volume and a fast-paced work environment. Accountability and dependability with strong time management Must be able to lift a minimum of 25 kgs or 50 lbs on occasion. Must be able to walk around shop floor/parts department and sit/stand at service counter Are you ready to go ALL IN on a career at Inland? We invite you to apply today! Keywords: service, service advisor, warranty, truck warranty, heavy truck service, customer service, CSR.

What you’ll do

Manage customer service engagements from check-in and scheduling through estimates, approvals, repair updates, and follow-up. Advise customers on vehicle and equipment care, explain warranty coverage, and ensure service work meets customer expectations and applicable safety requirements.

Requirements

The role seeks at least three years of related experience or an equivalent combination of education and experience, with service-advisor experience in automotive, truck, or equipment repair considered an advantage. Candidates should have strong customer-service and communication skills, mechanical aptitude, organizational and computer skills, and the ability to work rotating day, evening, and weekend shifts and occasionally lift up to 25 kg (50 lb).

Benefits

• Competitive Pay
• Benefits
• Mentorship
• Growth Opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Sales · Preferred
• Data entry · Preferred
• scheduling · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Interpersonal Communication
• Written Communication
• Problem-Solving
• Logical Thinking
• Active Listening
• Mechanical Aptitude
• Organization
• Computer Skills
• Data Entry
• Time Management
• Sales
• Scheduling
• Estimating
• Warranty Knowledge
• Customer Follow-Up

Job areas

• Customer Service & Support
• Transportation
• Sales
• Trades
• Security & Safety

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