Bilingual Anti-Money Laundering Investigator

Job summary

Support the centralization of anti-money laundering processes and execute customer experience and sales enablement strategies across retail banking channels. Manage customer interactions using Customer Connect, handle complex or sensitive conversations, contribute to digital tool enhancements, and ensure compliance with AML, fraud, and regulatory requirements.

Job details

Pay: 23/hr Contract Duration: 7 months + possible extensions/conversion permanent Work Arrangement: REMOTE Artificial intelligence tools are used to assist in screening and assessing applicants for this position Vacancy: This posting is for a currently vacant role. Required Skills & Experience • Prior experience using BMO Customer Connect OR relative Big Bank (Business Banking) experience • Background in business banking, ideally within: Branch (AML, fraud, customer connect, advisory) OR Call center / contact center environment • Strong customer engagement and communication skills, with the ability to navigate difficult conversations • Proven ability to manage customer relationships while balancing compliance and service • Bilingual proficiency in both French/English Nice to Have Skills & Experience • Experience supporting AML or regulatory transformation initiatives • Exposure to sales enablement or customer loyalty programs Job Description Insight Global is seeking a Customer Support Analyst to support BMO’s Customer Loyalty and Sales Enablement group. This role will play a key part in large-scale transformation initiatives, including AML centralization and ongoing strategy execution, while also contributing to the digital backlog, ensuring consistent execution of customer experience, sales processes, and regulatory initiatives across the network. Key Responsibilities • Support the centralization of AML processes, transitioning branch-level workflows into a unified operating model • Execute on enterprise customer experience and sales enablement strategies across retail banking channels • Utilize Customer Connect to manage, track, and support customer interactions • Handle customer-facing conversations, including complex or sensitive interactions (e.g., account exits) • Contribute to the digital market (d-market) backlog, supporting enhancements to customer and frontline tools • Participate in ongoing strategy discussions and operational planning sessions • Ensure compliance with AML, fraud, and regulatory requirements in all customer interactions

What you’ll do

Support the centralization of anti-money laundering processes and execute customer experience and sales enablement strategies across retail banking channels. Manage customer interactions using Customer Connect, handle complex or sensitive conversations, contribute to digital tool enhancements, and ensure compliance with AML, fraud, and regulatory requirements.

Requirements

Candidates need experience with BMO Customer Connect or comparable business banking experience, ideally in a branch or contact center setting. They must have strong customer communication and relationship-management skills, be able to balance service with compliance, and be proficient in both French and English.

Listed skills

• Regulatory Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual French-English Communication
• Business Banking
• Anti-Money Laundering
• Fraud Prevention
• Customer Engagement
• Customer Relationship Management
• Difficult Conversations
• Regulatory Compliance
• Customer Connect
• Customer Experience
• Sales Enablement
• AML Process Centralization
• Operational Planning
• Digital Backlog Support

Job areas

• Finance & Accounting
• Customer Service & Support
• Sales

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