Communications Specialist

Job summary

Draft, edit, and distribute outage notifications and client messages, maintain communication templates and distribution lists, and publish updates across email, intranet, client portals, and IVR channels. Coordinate client outreach and incident calls, arrange content translation, and capture lessons learned to improve communication processes.

Job details

Pay: $20-$35/hour Role Responsibilities: • Draft, edit and distribute outage notifications, speaking points and client messages that are timely, accurate and consistent. • Send communications through incident notification platforms and keep distribution lists current. • Maintain the library of templates and pre-approved messages for common outage scenarios. • Coordinate with internal teams on client outreach and support sales calls during critical incidents (scheduling, notes and recordings). • Coordinate translation of content (e.g., French) and post updates across channels such as email, intranet, client portals and IVR messages. • Capture lessons learned after incidents and suggest improvements to templates and processes. Must Have Skills: • 0-2 years of relevant experience and a post-secondary degree in communications, marketing, journalism or a related field. • Strong writing, editing and proofreading skills, with the ability to turn technical information into clear, concise messages. • Interest in payments and commercial banking; knowledge of financial services an asset. • Calm under pressure and able to adapt as situations change. • Highly organized and detail-oriented; able to manage multiple priorities and meet tight deadlines. • Collaborative, with strong interpersonal skills and an eagerness to learn. • Proficient in MS Office (Outlook, Word, Excel, Teams, PowerPoint); experience with SharePoint and Confluence an asset We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

What you’ll do

Draft, edit, and distribute outage notifications and client messages, maintain communication templates and distribution lists, and publish updates across email, intranet, client portals, and IVR channels. Coordinate client outreach and incident calls, arrange content translation, and capture lessons learned to improve communication processes.

Requirements

Requires 0–2 years of relevant experience and a post-secondary degree in communications, marketing, journalism, or a related field. Candidates should have strong writing and editing skills, be organized and adaptable under pressure, collaborate effectively, and be proficient in Microsoft Office; financial services knowledge and SharePoint or Confluence experience are assets.

Listed skills

• Organization · Preferred
• Attention to detail · Preferred
• Time management · Preferred
• interpersonal skills · Preferred
• Microsoft Office · Preferred
• SharePoint · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Writing
• Editing
• Proofreading
• Technical Communication
• Incident Communications
• Client Outreach
• Translation Coordination
• Organization
• Attention To Detail
• Time Management
• Interpersonal Skills
• Microsoft Office
• SharePoint
• Confluence

Job areas

• Creative & Media
• Marketing
• Customer Service & Support
• Finance & Accounting

More jobs from Insight Global