Bilingual Customer Service Representative

Job summary

Handle inbound and outbound customer calls, process assigned files accurately, and coordinate vehicle pickups by obtaining release information and authorization. Maintain detailed records and professional communications, follow up to meet deadlines, and investigate delayed vehicle releases.

Job details

Pay: $18.50- $20/hr Vacancy: New Vacancy (New Role) Workplace: 5 Days a Week Onsite 6 month contract with possibility of conversion to permanent JOB DESCRIPTION Insight Global is seeking a bilingual (English and French) detail-oriented and customer-focused Call Center Representative to join a global leading insurance company. This role involves managing inbound and outbound calls, coordinating vehicle pickups, and ensuring timely and accurate processing of assigned files. The ideal candidate will possess strong communication skills, excellent time management, and the ability to work independently while contributing to a team environment. Responsibilities and Duties Professionally and promptly handle inbound and outbound calls. Manage assigned files with accurate and timely processing of information. Coordinate vehicle pickups by obtaining release information and authorization from appropriate clientele. Accurately input detailed information into call logs and/or files. Complete timely follow-up calls to meet deadlines. Investigate and troubleshoot delayed vehicle releases that fall outside designated time frames. Enter clear, concise, and professional notes into the system for all files. Maintain consistent and timely email communication with internal and external customers to resolve concerns and ensure task completion. Complete all assigned tasks within the designated shift. Maintain an organized workspace conducive to departmental success. REQUIRED SKILLS AND EXPERIENCE Bilingual in English and French Basic computer skills. Proficiency in Microsoft Office, especially Excel. Strong time management and organizational skills. Ability to work independently and as part of a team. Clear and professional communication skills. Ability to communicate effectively with customers. High School Diploma or GED (Associate or Bachelor’s degree preferred) OR 3–5 years of equivalent work experience. NICE TO HAVE SKILLS AND EXPERIENCE Previous customer service or call center experience. Artificial intelligence tools are used to assist in screening and assessing applicants for this position. Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

What you’ll do

Handle inbound and outbound customer calls, process assigned files accurately, and coordinate vehicle pickups by obtaining release information and authorization. Maintain detailed records and professional communications, follow up to meet deadlines, and investigate delayed vehicle releases.

Requirements

Applicants must be bilingual in English and French, have basic computer skills and Microsoft Office proficiency—especially Excel—and demonstrate strong communication, organization, and time-management abilities. A high school diploma or GED is required, with an associate or bachelor’s degree preferred; alternatively, 3–5 years of equivalent work experience is accepted, and prior customer service or call center experience is an asset.

Listed skills

• Customer service · Preferred
• Data entry · Preferred
• Troubleshooting · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred
• Time management · Preferred
• Organization · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• English-French Bilingual Communication
• Customer Service
• Inbound and Outbound Calls
• File Processing
• Vehicle Pickup Coordination
• Data Entry
• Call Logging
• Follow-Up
• Troubleshooting
• Microsoft Excel
• Microsoft Office
• Time Management
• Organization
• Email Communication
• Teamwork

Job areas

• Customer Service & Support
• Administrative
• Transportation

More jobs from Insight Global