Bilingual Customer Service Representative

Job summary

Support customer pickups and domestic transportation operations while coordinating with vendors, customers, and internal teams. Manage high volumes of requests and escalations, work with data, and communicate information clearly to operational teams and senior leadership.

Job details

Role: Bilingual Customer Service Representative Type: 6 month contract Location: Onsite 5x/week in Brampton, ON Rate: $18-$19/hr JOB DESCRIPTION Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and communication skills who is comfortable working in a fast-paced, high-volume environment. You will support customer pickups and domestic transportation operations while working closely with vendors, customers, and internal teams. The role requires someone who can manage a high volume of requests and escalations, work with data, and clearly communicate information to both operational teams and senior leadership. REQUIRED SKILLS AND EXPERIENCE 2–3 years of experience in transportation, logistics, freight planning, load planning, or dispatch operations, preferably in a high-volume OTR environment. Bilingual proficiency is mandatory: Must be fluent in English and at least one of the following languages: Italian, Spanish, French, Chinese, or Arabic. Strong organizational, multitasking, problem-solving, and time-management abilities. Ability to manage competing priorities, resolve operational challenges, and perform effectively under pressure. Experience with Multiple vendors. We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

What you’ll do

Support customer pickups and domestic transportation operations while coordinating with vendors, customers, and internal teams. Manage high volumes of requests and escalations, work with data, and communicate information clearly to operational teams and senior leadership.

Requirements

Requires 2–3 years of experience in transportation, logistics, freight planning, load planning, or dispatch operations, preferably in a high-volume over-the-road environment. Candidates must be fluent in English and at least one of Italian, Spanish, French, Chinese, or Arabic, and have strong organizational, multitasking, problem-solving, and time-management abilities, including experience working with multiple vendors.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Logistics · Preferred
• Bilingual communication · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Problem solving · Preferred
• Time management · Preferred
• data management · Preferred
• Prioritization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Transportation Operations
• Logistics
• Freight Planning
• Load Planning
• Dispatch Operations
• Bilingual Communication
• Organization
• Multitasking
• Problem-Solving
• Time Management
• Vendor Management
• Data Management
• Escalation Management
• Prioritization

Job areas

• Transportation
• Logistics
• Customer Service & Support

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