Call Center Representative

Job summary

The Call Centre Representative provides customer support through phone and email while processing orders and maintaining internal records. They are responsible for managing customer inquiries and ensuring accurate data entry into company systems.

Job details

JOB DESCRIPTION Insight Global is looking for an excellent Call Centre Representative for the world's largest industrial auctioneering company and trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Call Centre Representative plays such a meaningful role in the operation of the branch and service center. The Call Centre will be providing outstanding customer experience through various communication channels to help the organization focus on business and branch growth. Responsibilities include: - Provide a variety of customer support services through the mail and telephone - Process orders and assignments and enter data into the internal computer systems - Reference pricing and delivery information - Respond to customer questions, inquiries, and requests - Set up new and maintain existing records REQUIRED SKILLS AND EXPERIENCE - Minimum 1 year experience in a customer facing role - Ability to communicate comfortably with customers over the phone and email - Digital literacy with excel or share point - Time management skills - Bi-lingual, English and French fluent Please note, this is a 3 month contract - the team is wanting to convert contract hires to permanent employees after the 3 months.

What you’ll do

The Call Centre Representative provides customer support through phone and email while processing orders and maintaining internal records. They are responsible for managing customer inquiries and ensuring accurate data entry into company systems.

Requirements

Candidates must have at least one year of experience in a customer-facing role and possess strong communication skills. Fluency in both English and French is required, along with digital literacy in Excel or SharePoint.

Listed skills

• Time management · Preferred
• French · Preferred
• Customer support · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Data entry · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer support
• Data entry
• Pricing
• Delivery information
• Record maintenance
• Communication
• Telephone skills
• Email communication
• Digital literacy
• Excel
• Share point
• Time management
• English
• French

Job areas

• Customer Service & Support
• Administrative
• Consulting