Change Management Lead

Original job posting

Lead change management efforts for a large-scale digital transformation focused on improving the bank’s homebuyer customer journey. Build executive support and drive adoption among frontline employees, while supporting additional transformation initiatives as business priorities require.

Job details

JOB DESCRIPTION Insight Global is seeking a Change Management Lead for a Big 5 Canadian banking client. The successful candidate will support change management efforts for a large-scale digital transformation initiative focused on enhancing the bank's Homebuyer Customer Journey. Additional transformation and change initiatives may be assigned based on business priorities and capacity. The ideal candidate is a strategic change leader with experience driving enterprise-wide transformation, building executive buy-in, and leading frontline adoption initiatives within large financial institutions. REQUIRED SKILLS AND EXPERIENCE 5+ years of progressive change management experience. Proven experience leading change initiatives impacting large frontline employee populations within a major financial institution. Strong ability to influence stakeholders and secure executive sponsorship and leadership buy-in. Experience operating within large, complex enterprise environments with multiple stakeholder groups. Exceptional strategic thinking, organizational, and prioritization skills. Outstanding communication, facilitation, and relationship-building abilities. Prosci Change Management Certification (or equivalent formal change management certification). NICE TO HAVE SKILLS AND EXPERIENCE PMP, PMI-ACP, or other project/program management certifications. Lean Six Sigma Black Belt or equivalent process improvement certification. Retail banking experience, particularly within home financing, mortgage, branch, or customer journey transformation programs. Pay: 75-90 Vacancy: New Vacancy (New Role) We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

What you’ll do

Lead change management efforts for a large-scale digital transformation focused on improving the bank’s homebuyer customer journey. Build executive support and drive adoption among frontline employees, while supporting additional transformation initiatives as business priorities require.

Requirements

Requires at least five years of progressive change management experience, including leading initiatives affecting large frontline populations at a major financial institution. Candidates should have strong stakeholder influence, executive engagement, communication, facilitation, and organizational skills, plus a Prosci or equivalent change management certification.

Listed skills

• Change Management · Preferred
• Communication · Preferred
• Prioritization · Preferred
• Project management · Preferred
• Facilitation · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Change Management
• Enterprise Transformation
• Stakeholder Influence
• Executive Sponsorship
• Frontline Adoption
• Strategic Thinking
• Organizational Skills
• Prioritization
• Communication
• Facilitation
• Relationship Building
• Prosci Change Management Certification
• Project Management
• Program Management
• Lean Six Sigma
• Retail Banking

Job areas

• Management & Leadership
• Finance & Accounting
• Consulting