Customer Service Representative

Original job posting

Serve as the primary contact for key account customers and specialty teams by managing inquiries, processing and tracking orders, and coordinating with distribution and internal teams. Resolve claims and returns while supporting an exceptional customer experience across Bauer's brands.

Job details

Job Description The Customer Service Representative serves as the primary point of contact for key account customers and specialty teams. This individual will manage customer inquiries, process and track orders, coordinate with distribution and internal business teams, resolve claims and returns, and ensure an exceptional customer experience while supporting Bauer's brands. The role requires strong order management experience, customer relationship skills, and the ability to navigate ERP and order management systems. Required Skills & Experience • High school diploma or equivalent • 1-3 years of customer service, order management, or related experience • Strong written and verbal communication skills • Proficiency with Microsoft 365 (Outlook, Teams, Excel) • Customer-facing experience via phone, email, and digital channels • Strong problem-solving and decision-making skills • Experience working with ERP systems, EDI, order management systems, or B2B customer portals • Ability to manage multiple priorities and maintain professionalism in a fast-paced environment Experience supporting cross-functional teams and customers Nice to Have Skills & Experience • SAP experience • Bilingual in English and French Experience in the sporting goods, consumer products, or apparel industry

What you’ll do

Serve as the primary contact for key account customers and specialty teams by managing inquiries, processing and tracking orders, and coordinating with distribution and internal teams. Resolve claims and returns while supporting an exceptional customer experience across Bauer's brands.

Requirements

Requires a high school diploma or equivalent and 1–3 years of customer service, order management, or related experience. Candidates should have strong communication, customer-facing, problem-solving, and prioritization skills, proficiency with Microsoft 365, and experience with ERP, EDI, order management systems, or B2B portals; SAP, English-French bilingualism, and relevant industry experience are preferred.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Microsoft 365 · Preferred
• Microsoft Outlook · Preferred
• Teams · Preferred
• Microsoft Excel · Preferred
• Problem solving · Preferred
• Decision Making · Preferred
• ERP systems · Preferred
• Cross-Functional Coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Management
• Customer Relationship Management
• Written Communication
• Verbal Communication
• Microsoft 365
• Outlook
• Teams
• Excel
• Problem-Solving
• Decision-Making
• ERP Systems
• EDI
• B2B Customer Portals
• Cross-Functional Coordination
• Claims and Returns Resolution

Job areas

• Customer Service & Support
• Logistics
• Administrative
• Retail