Technical Support Specialist

Toronto, ON
On-site
Posted Oct 14, 2026
1 position

$35–$45 / hour

Opens LinkedIn

Employment type: Contract
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level
Application method: Direct apply is available

Job summary

Coordinate technology projects and change requests from initiation through closure, gathering requirements and maintaining user stories and project documentation. Liaise among business stakeholders, technology teams, and vendors while tracking project status, risks, dependencies, and action items and supporting Agile delivery and Jira backlog management.

Job details

Pay: $35-$45/hour Required Skills & Experience 2+ years of experience in Project Coordination, Business Analysis, or Technology Delivery Experience working in Agile environments Strong knowledge of Jira and project tracking tools Ability to gather requirements and facilitate stakeholder discussions Understanding of software development, networking, and technology concepts Strong communication, organization, and problem-solving skills Nice to Have Skills & Experience Experience supporting pricing, lending, or financial services applications Experience managing change requests and vendor coordination Understanding of upstream/downstream system integrations Job Description Insight Global is seeking a Technical Support Specialist to support technology project delivery and change initiatives within an Agile environment. This individual will work closely with business stakeholders, technology teams, and vendors to coordinate projects, manage change requests, gather requirements, and ensure successful delivery. Responsibilities: Coordinate project activities and change requests from initiation through closure Gather and document business and technical requirements Create and maintain user stories and project documentation Act as a liaison between business teams, technology teams, and vendors Track project status, risks, dependencies, and action items Support Agile delivery processes and Jira backlog management *We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an newly open position.

What you’ll do

Requirements

Requires at least two years of experience in project coordination, business analysis, or technology delivery, along with experience in Agile environments and strong knowledge of Jira and project tracking tools. Candidates should be able to gather requirements, facilitate stakeholder discussions, understand software development and networking concepts, and communicate and organize effectively; financial services, vendor coordination, change requests, and system integration experience are preferred.