Project Manager

Job summary

Lead ServiceNow Hardware Asset Management and Software Asset Management implementation and enhancement projects, managing timelines, milestones, risks, dependencies, and stakeholder communications. Gather and document requirements, coordinate business and technical teams, support testing and implementation readiness, and identify opportunities to improve IT asset processes and governance.

Job details

Intermediate Project Manager - IT Asset Management Contract: 6 months + extensions Hybrid: 1-2x per week in Toronto Pay: $57-65/hr We are seeking an experienced ITAM Project Manager to support an enterprise IT Asset Management transformation. This role will focus on project delivery, business requirements, stakeholder coordination, and the implementation and enhancement of ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM). This is a project management/business-focused role, not a hands-on technical configuration position. Required Skills & Experience 5+ years of experience in IT Project Management, Business Project Management, Business Analysis, or a related role. Previous experience with ServiceNow HAM and SAM implementations. Strong understanding of ServiceNow ITAM and hardware/software asset lifecycle processes. Experience managing technology implementations from requirements gathering through testing and deployment. Strong project planning, risk management, stakeholder management, and cross-functional coordination skills. Experience gathering business requirements, documenting processes, and translating business needs into functional deliverables. Excellent communication, documentation, and presentation skills. Key Responsibilities Lead ServiceNow HAM/SAM implementation and enhancement projects. Manage project timelines, milestones, risks, dependencies, and stakeholder communications. Gather and document business and functional requirements. Coordinate across business stakeholders, ServiceNow developers, technical teams, and ITAM resources. Support testing, UAT, change management, and implementation readiness. Identify process gaps and opportunities to improve ITAM processes and governance. Maintain project documentation, status reporting, and executive updates. Nice to Have Financial services or other highly regulated industry experience. Enterprise ITAM transformation or ServiceNow modernization experience. Familiarity with ServiceNow CMDB, ITIL, and IT asset governance. PMP, Agile, Scrum, or similar certification. Artificial intelligence tools are used to assist in screening and assessing applicants for this position. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

What you’ll do

Lead ServiceNow Hardware Asset Management and Software Asset Management implementation and enhancement projects, managing timelines, milestones, risks, dependencies, and stakeholder communications. Gather and document requirements, coordinate business and technical teams, support testing and implementation readiness, and identify opportunities to improve IT asset processes and governance.

Requirements

Requires at least five years of experience in IT project management, business project management, business analysis, or a related role, including prior ServiceNow HAM and SAM implementation experience. Candidates should understand IT asset lifecycle processes and have strong skills in project delivery, requirements documentation, stakeholder coordination, risk management, and communication.

Listed skills

• IT asset management · Preferred
• Risk Management · Preferred
• Stakeholder Management · Preferred
• Business Requirements Gathering · Preferred
• Cross-Functional Coordination · Preferred
• Change Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Project Management
• ServiceNow HAM
• ServiceNow SAM
• IT Asset Management
• Project Planning
• Risk Management
• Stakeholder Management
• Business Requirements Gathering
• Process Documentation
• Functional Requirements
• Cross-Functional Coordination
• Testing
• User Acceptance Testing
• Change Management
• IT Asset Lifecycle Management
• IT Asset Governance

Job areas

• Technology
• Management & Leadership
• Consulting

More jobs from Insight Global