Central Booking Agent

A leading provider of diagnostic imaging services, Insight Medical Imaging connects in a meaningful way with our patients, physicians, and employees. With over 650 employees and 20 clinic locations, Insight provides services in Edmonton and surrounding regions, as well as in Fort McMurray. Insight is currently seeking Central Booking Agents to join our dynamic and expanding team. This is a remote position with a regular shift from 10:30 a.m. to 7:00 p.m., Monday to Friday. Employees will be required to work at least two Saturdays per month, with a day off provided midweek when a Saturday shift is scheduled. Shifts may also include Sundays and statutory holidays as required. Applicants must reside in Alberta. We connect in a meaningful way with: * Our Patients – being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary. * Our Physicians – by building a relationship and working together to come up with a timely and accurate diagnosis. * Our Employees – by creating an approachable environment that encourages professional development and growth. Insight offers: * Paid Vacation, Sick Days, and Flex Days * RRSP Matching * Educational Allowance * Employer Paid Benefits * Healthcare Spending Account Duties and Responsibilities: * Answer a high volume of incoming calls to schedule medical imaging appointments while providing compassionate, patient-centered service * Collaborate with clinic teams to support efficient workflow and timely patient care * Assist with scheduling processes and provide feedback to support continuous improvement * Review incoming faxes and coordinate appointments with Physicians and Patients * Contact patients to confirm, rebook, or fill appointments as needed * Maintain accuracy, professionalism, and attention to detail in a fast-paced, high-volume environment Note: the above statements are intended to describe the general nature and level of work being performed by the incumbent of this job; they are not intended to be an exhaustive list of all responsibilities and activities required of this position. Skills: * Proficiency with medical scheduling systems and customized computer software * Working knowledge of medical office routines, imaging protocols, and workflows * Strong computer literacy, including data entry and electronic fax handling * Strong task prioritization, multitasking, and time management skills in a remote setting * Demonstrated empathy and compassion when interacting with patients * Strong interpersonal, communication, and active listening skills * Ability to remain calm, organized, and professional in a high-volume environment * Task prioritization and time management skills in a remote setting Qualifications: * High School Diploma (required) * Medical Assistant Diploma or Medical Terminology Certificate with a minimum of 1 year of relevant experience (equivalencies may be considered) * Previous experience in a high-volume contact center (required) Insight Medical Imaging is an equal opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply. We thank all applicants for their interest. Only those selected for an interview will be contacted.

The Central Booking Agent is responsible for answering high-volume incoming calls to schedule medical imaging appointments while providing compassionate, patient-centered service. They also collaborate with clinic teams to support efficient workflows and coordinate appointments with physicians and patients.

Candidates must have a High School Diploma and either a Medical Assistant Diploma or a Medical Terminology Certificate with at least one year of relevant experience. Previous experience in a high-volume contact center is also required.

• Paid Vacation • Sick Days • Flex Days • RRSP Matching • Educational Allowance • Employer Paid Benefits • Healthcare Spending Account

• Time managementPreferred
• Customer servicePreferred
• interpersonal skillsPreferred
• Attention to detailPreferred
• CommunicationPreferred
• MultitaskingPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Medical scheduling
• Data entry
• Electronic fax handling
• Task prioritization
• Multitasking
• Time management
• Empathy
• Compassion
• Interpersonal skills
• Communication
• Active listening
• Medical terminology
• Customer service
• Professionalism
• Attention to detail
• Workflow Management
• Active Listening
• Computer Literacy
• Continuous Improvement Process
• Data Entry
• Interpersonal Communications
• Medical Assistance
• Medical Terminology
• Time Management
• Scheduling
• Prioritization
• Detail Oriented

• Healthcare
• Customer Service & Support
• Administrative
• Booking Agent
• Medical Secretary
• Medical Secretaries
• Medical Secretaries and Administrative Assistants

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week