Human Resources Coordinator

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change. About The Job We are changing the way people think about customer care, and we need your help! We’re looking for a Human Resources Coordinator who will act as a bridge between our employees and our HR Management Team. This role will address issues raised by current employees and new-hires, while organizing orientations and coordinating other HR functions such as training and development. This role will also focus on ensuring that HR processes and documentation are meeting legislative requirements. As Human Resources Coordinator, You Will… Prepare orientation electronic new-hire packages Maintain records and overall integrity of employee record filing systems, ensuring privacy and confidentiality standards are met Ensure HR processes meet legislative requirements Verify completion of all new hire documentation, follow-up with employees and ensure that proper documentation is received Ensure all background security checks are completed and report or escalate results accordingly Respond to HR communications Maintain HR spreadsheets and databases ensuring information is accurate and monitored regularly Work collaboratively with various departments and all levels of employees Perform administrative aspects As Human Resources Coordinator, You Have… Some post-secondary education or completion of post-secondary schooling (preferred) At least 2 years of HR experience Ability to learn a variety of software programs Strong analytical, problem solving and decision making skills Ability to multitask and self-manage your work day Extensive people skills with the ability to interact with employees at all levels with diverse backgrounds Ability to establish and enforce organization standards Ability to adhere to all organizational policies and procedures Ability to plan and monitor for results Ability to maintain good attendance and punctuality Prior working knowledge of Dayforce HRIS. Prior working knowledge in Google and Microsoft software (required) IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics. IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know. Benefits of Working as a Human Resources Coordinator… Industry-leading medical, vision, and dental benefit plans + paid time off benefits Amazing career growth opportunities

The Human Resources Coordinator acts as a bridge between employees and management, handling new-hire orientations and employee issues. The role focuses on maintaining accurate employee records and ensuring all HR processes meet legislative requirements.

Candidates should have at least 2 years of HR experience and some post-secondary education. Proficiency in Dayforce HRIS, Google, and Microsoft software is required.

• Medical benefit plans • Vision benefit plans • Dental benefit plans • Paid time off

• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• HR Administration
• Employee Relations
• Onboarding
• Legislative Compliance
• Record Management
• Dayforce HRIS
• Google Software
• Microsoft Software
• Analytical Skills
• Problem Solving
• Multitasking
• Communication Skills

• Human Resources
• Administrative
• Consulting

Minimum education

College diploma

Minimum experience

2+ years

Apply by

Sep 6, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level