We are IntouchCX. Where innovation meets industry. Where passion meets purpose. Where scale meets soul.
Winnipeg, Manitoba
We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
On-site · Winnipeg
Monitor and evaluate customer service and Tier 2 interactions across voice, email, chat, and social channels, and coach team members on service quality and procedural compliance. Document quality reviews, support escalations and calibrations, provide floor support, and communicate scripting issues and company updates to relevant teams.
On-site · Winnipeg
The posting identifies a customer service representative role in a call centre. Specific duties are not provided.
On-site · Winnipeg
Direct operational activities for assigned programs, including staffing, team supervision, coaching, and employee development. Monitor KPIs and service levels, analyze performance data, improve business outcomes, coordinate staffing changes, and collaborate with partners and internal departments.
On-site · Winnipeg
The Team Lead manages and supervises Customer Service Representatives to ensure high-quality service and adherence to KPIs. They are responsible for coaching, performance evaluations, and collaborating with other departments to resolve operational issues.
On-site · Calgary
The Operations Manager will direct and manage daily operational activities, including overseeing KPIs, service levels, and team performance. They are also responsible for coaching team leaders, managing staffing schedules, and collaborating with cross-functional departments to drive business performance.
On-site · Calgary
The Training Facilitator is responsible for developing and delivering training curriculum to classes of up to 25 people while providing ongoing coaching and QA monitoring. They will also manage other trainers and maintain reporting on training progress and effectiveness.
On-site · Calgary
The Team Lead will manage and supervise Customer Service Representatives to ensure high-quality service and adherence to performance KPIs. They are responsible for coaching, professional development, and collaborating with internal departments to resolve operational issues.
On-site · Calgary
The Recruiter is responsible for conducting interviews for agent-level roles and making hiring decisions to reduce attrition. They also manage the onboarding process by providing orientation details and acting as a point of contact for new hires.
On-site · Calgary
The Campus Manager supports the Campus Director in maintaining optimal campus operations and fostering a positive team culture. Key duties include managing facilities, coordinating essential services, and overseeing employee experience teams to ensure high standards.
On-site · Calgary
The Recruitment Manager will lead and manage the recruiting team while developing effective volume recruiting practices and strategies. They will also support hiring managers with candidate selection and track recruitment metrics to ensure organizational goals are met.
On-site · Winnipeg
The Risk & Compliance Manager will supervise staff to ensure adherence to external legislation and internal organizational policies. They will also conduct audits, assess operational risks, and recommend process improvements to mitigate identified risks.
On-site · Winnipeg
The Corporate Recruiter will manage the full-cycle recruitment process, including applicant inflow and candidate selection. They are also responsible for coordinating interviews and building candidate pipelines through various channels like social media and networking.
On-site · Calgary
The Director of Operations will oversee all facets of contact center operations, including staffing, training, quality control, and performance optimization. They are responsible for driving best practices, meeting KPIs, and fostering a collaborative culture across campuses.
