Human Resources Manager

Job summary

Manage and support HR functions for the Calgary campus and internationally, including employee satisfaction programs, process improvements, employment regulation governance, compensation structures, and market analysis. Conduct employee orientations and maintain HR databases, software systems, and filing systems.

Job details

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change. About The Job We’re searching for a Human Resources Manager to support and manage different HR functions within our Calgary, AB campus and internationally. As Human Resources Manager, You Will… Assist in the development and implementation of programs that will drive increased employee satisfaction Identify and initiate Human Resource process improvements Support the communication, reporting and related governance of employment regulations Assist in the development and maintenance of company salary structure, documentation and job evaluation systems Perform competitive market analysis of compensation and benefit programs Conduct new employee orientations and reorientations as policies and benefits change Maintain HR databases, computer software systems and manual filing systems As Human Resources Manager, You Have… Bachelor's Degree in Human Resources, HR Designation achieved or in process (preferred) A minimum of 3-5 years of HR experience in a fast-paced environment Demonstrated expertise in developing and managing relationships with internal customers Must have experience investigating matters and making recommendations/ decisions based upon findings Above average verbal and written communication skills - ability to speak accurately, use proper grammar and good enunciation. Strong analytical, problem solving and decision-making skills The ability to adapt within a fast-paced, dynamic and changing environment The ability to self-manage, organize multiple tasks with accuracy and timeliness The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds The ability to listen and maintain patience during difficult situations The ability to work independently and with a team A service-oriented attitude The ability to travel internationally when required IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics. IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know. IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels. Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation. Benefits of Working as a Human Resources Manager… Industry-leading medical, vision, and dental benefit plans + paid time off benefits Amazing career growth opportunities

What you’ll do

Manage and support HR functions for the Calgary campus and internationally, including employee satisfaction programs, process improvements, employment regulation governance, compensation structures, and market analysis. Conduct employee orientations and maintain HR databases, software systems, and filing systems.

Requirements

A bachelor's degree in Human Resources and an HR designation achieved or in progress are preferred, along with 3–5 years of HR experience in a fast-paced environment. Candidates should have experience investigating matters and making recommendations, strong communication and analytical skills, the ability to manage competing tasks and work effectively with diverse employees, and willingness to travel internationally when required.

Benefits

• Medical Benefits
• Vision Benefits
• Dental Benefits
• Paid Time Off
• Career Growth Opportunities

Listed skills

• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Human Resources Management
• Employee Satisfaction Programs
• HR Process Improvement
• Employment Regulations
• Compensation Analysis
• Benefits Analysis
• Job Evaluation
• Employee Orientation
• HR Database Management
• Investigation and Decision-Making
• Relationship Management
• Communication
• Analytical Skills
• Problem-Solving
• Organization and Time Management
• Cross-Cultural Communication

Job areas

• Human Resources
• Management & Leadership
• Customer Service & Support

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