Commercial Account Representative

Job summary

The Commercial Account Representative will manage and grow a portfolio of commercial clients by developing a sales pipeline and building trusted relationships. They will lead discovery conversations and coordinate internal resources to deliver tailored cybersecurity solutions that meet client needs and revenue goals.

Job details

About iON At iON, we believe that people are our greatest asset and protecting what matters most starts with trust, purpose, and great partnerships. As a cybersecurity solutions and services company, we help clients build resilience through innovation, collaboration, and care. We’re committed to fostering a workplace where our values are lived daily, our team members thrive, and collective genius powers everything we do. The Opportunity We’re looking for a Commercial Account Representative to join our commercial sales team. In this role, you’ll manage and grow a portfolio of commercial clients and prospects, build trusted relationships, and help organizations strengthen their cybersecurity posture through tailored solutions and services. In this role, you’ll combine business development, relationship management, and disciplined sales execution to support client satisfaction, retention, and revenue growth in a fast-moving cybersecurity market. This position is open to candidates based in Calgary, Vancouver, or Winnipeg. What You’ll Do As a key member of our commercial sales team, you’ll help grow iON’s commercial business by developing pipeline, building client relationships, and advancing cybersecurity opportunities through the sales cycle. In this role, you will: Build and grow a healthy commercial sales pipeline through prospecting, networking, referrals, lead follow-up, and account development. Develop trusted relationships with clients and prospects by understanding their business priorities, cybersecurity needs, and operational goals. Identify, qualify, and advance cybersecurity opportunities that support client outcomes, revenue growth, and margin goals. Lead discovery conversations and coordinate internal resources to shape tailored cybersecurity solutions. Prepare or coordinate proposals, presentations, quotes, and client communications that clearly demonstrate iON’s value. Support responses to RFIs, RFPs, and RFQs in collaboration with sales, technical, and service delivery teams. Maintain accurate client, activity, opportunity, forecast, and next-step information in Salesforce. Partner with Account Managers, Senior Account Executives, Pre-Sales team, technical teams, marketing, service delivery, vendors, and external partners to deliver strong client solutions. Share client insights, prospect feedback, competitive observations, and market information to support strategic sales initiatives and team growth. What You Bring We’re looking for someone who brings a customer-first mindset, strong sales discipline, and the ability to build trust with clients and colleagues. Ideally, you have: 5+ years of account management, sales, business development, or client-facing experience, with two or more years of cybersecurity-related sales experience preferred. Experience supporting sales cycles, managing client relationships, developing pipeline, and contributing to successful deal closures. Experience in IT, cybersecurity, technology, telecommunications, SaaS, or professional services is considered an asset. Strong consultative selling, prospecting, relationship-building, presentation, and written communication skills. The ability to understand client priorities and communicate the business value of cybersecurity services and solutions. Strong organization skills with the ability to manage competing priorities, follow through on commitments, and maintain accurate sales information. Comfort using Excel, Outlook, Word, Salesforce, and related sales tools. A commitment to continuous learning through cybersecurity, product, sales, and industry training or certification. Why Work at iON At iON, we are proud to offer: A culture that values trust, clarity, care, and connection Flexible work arrangements and strong support for work-life integration Paid time and resources for professional development, training, and certification Opportunities to contribute to meaningful client work in a fast-growing industry A supportive, team driven environment where you can grow your career Our Commitment to Equity & Inclusion We are proud to be an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds. How to Apply Please apply through this posting link. We look forward to connecting with you!

What you’ll do

The Commercial Account Representative will manage and grow a portfolio of commercial clients by developing a sales pipeline and building trusted relationships. They will lead discovery conversations and coordinate internal resources to deliver tailored cybersecurity solutions that meet client needs and revenue goals.

Requirements

Candidates should have 5+ years of experience in account management or sales, with a preference for cybersecurity-related sales background. Strong consultative selling, organizational skills, and proficiency in tools like Salesforce and Microsoft Office are required.

Benefits

• Flexible work arrangements
• Professional development
• Training and certification resources
• Supportive team environment

Listed skills

• Account Management · Preferred
• Sales · Preferred
• Business development · Preferred
• Consultative Selling · Preferred
• Relationship Building · Preferred
• written communication · Preferred
• Salesforce · Preferred
• Negotiation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Sales
• Business development
• Cybersecurity
• Consultative selling
• Prospecting
• Relationship building
• Presentation skills
• Written communication
• Salesforce
• Pipeline management
• Lead follow-up
• Strategic sales
• Market analysis
• Negotiation
• Lead Follow-Up
• Request For Quotation (RFQ)
• Continuous Development
• Workplace Inclusivity
• Relationship Management
• Organizational Skills
• Sales Prospecting
• Follow Through
• Resilience
• Microsoft Excel
• Account Development
• Account Management
• Business To Business
• Telecommunications
• Business Development
• Customer Relationship Management
• Business Valuation
• Software As A Service (SaaS)
• Communication
• Consultative Selling
• Customer Relationship Building
• Cyber Security
• Marketing
• Innovation
• Microsoft Outlook
• Presentations
• Relationship Building
• Request For Proposal
• Revenue Growth
• Business Priorities

Job areas

• Sales
• Technology
• Security & Safety
• Consulting
• Commercial Account Representative
• Account Representative (General)
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

More jobs from iON