Front Office Manager

Job summary

The Front Office Manager leads and oversees all daily front office operations, including guest services and team performance. They are responsible for coaching staff, ensuring high service standards, and managing operational workflows to meet financial and guest satisfaction goals.

Job details

Location: Kamloops, BC Department: Front Office Reports To: Director of Rooms Job Type: Full-time, Permanent Pay: $60,000 - $65,000 per year About the Role We are seeking a Front Office Manager to lead our Front Office team and oversee the daily operation of guest-facing services. In this role, you will drive team performance and be accountable for delivering exceptional guest experiences and service standards from arrival to departure. This is a leadership opportunity for someone who thrives in a fast-paced environment and is passionate about hospitality. What You’ll Do * Lead and oversee all Front Office operations, including Front Desk and Guest Services * Coach, support, and develop team members to deliver exceptional guest service * Drive service quality and monitor guest satisfaction, implementing improvements as needed * Handle guest concerns and ensure timely and effective service recovery * Oversee scheduling, staffing, and daily workflow to meet operational needs * Support operational and financial goals through effective staffing, productivity, and service delivery * Ensure policies, procedures, and brand standards are consistently followed * Collaborate with other departments to ensure smooth hotel operations What We’re Looking For * High School Diploma or GED; or 2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or any other related courses * Minimum 3–5 years of experience in Front Office or Guest Services * Marriott work experience preferred * Strong leadership and team development skills * Excellent customer service and problem-solving abilities * Ability to manage multiple priorities in a fast-paced environment * Strong communication and organizational skills * Positive, professional, and team-oriented attitude * Flexible availability, including evenings, weekends, and holidays * Legally entitled to work in Canada Working Conditions Fast-paced, guest-facing environment with leadership and operational responsibilities. Scheduling may include evenings, weekends, and holidays. Physical Requirements * Ability to stand and move throughout the shift * Occasional lifting and movement of items * Ability to work at a computer or front desk for extended periods Why Join Us * Opportunity to grow within Delta Hotels by Marriott, part of a global brand * Work with an experienced and supportive leadership team * A collaborative team culture where your contributions are valued * Marriott travel discounts and food & beverage perks * Ongoing training and development opportunities * Staff meal program * Extended health benefits At Delta Hotels by Marriott Kamloops, we believe great hospitality starts with great people - and we’re always looking for passionate, authentic team members who love to collaborate. As a full‑service hotel in the heart of the community, we offer a fast‑paced, supportive workplace where you can learn, grow, and be proud of what you do every day. Here, teamwork isn’t just a buzzword, it’s how we deliver standout guest experiences, bring meaningful events to life, and have each other’s backs behind the scenes. We value respect and inclusion, celebrate initiative, and recognize potential. If you’re ready to bring your energy, ideas, and care to a team that invests in you, Delta Kamloops is where you can build more than memorable stays - you can build a meaningful career. We thank all applicants for their interest. Only those selected for an interview will be contacted. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. We are committed to providing equal employment opportunities and an inclusive workplace. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

What you’ll do

The Front Office Manager leads and oversees all daily front office operations, including guest services and team performance. They are responsible for coaching staff, ensuring high service standards, and managing operational workflows to meet financial and guest satisfaction goals.

Requirements

Candidates must have a high school diploma or a 2-year degree in a related field, along with 3–5 years of experience in front office or guest services. Strong leadership, communication, and problem-solving skills are essential, as is the ability to work a flexible schedule including evenings and weekends.

Benefits

• Marriott travel discounts
• Food and beverage perks
• Ongoing training and development
• Staff meal program
• Extended health benefits

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Team development
• Customer service
• Problem-solving
• Front office operations
• Staff scheduling
• Communication
• Organizational skills
• Guest services
• Service recovery
• Operational management
• Conflict resolution
• Hospitality management
• Financial goal support
• Policy enforcement
• Workplace Inclusivity
• Hotel Operations
• Workflow Management
• Organizational Skills
• Hotel And Restaurant Management
• Service Standards
• Business Administration
• Customer Service
• Training And Development
• Discounts And Allowances
• Front Office
• Problem Solving
• Operations
• Service Recovery
• Team Building
• Team Performance Management
• Team Oriented
• Scheduling
• Customer Complaint Resolution
• Teamwork

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Front Office Manager
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers

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