Business Analyst - Senior

Job summary

Lead cross-functional teams in planning and delivering accessible, user-friendly digital experiences, including defining product priorities, managing backlogs, and developing user research, content, and design artifacts. Guide usability testing and prototyping, ensure accessibility and design standards are met, and advise clients and delivery teams on user experience and front-end design.

Job details

Senior Business Analyst Work in a hybrid agile (e.g. combination of waterfall and agile methods: scrum, extreme programming etc.) cross-functional team environment to provide leadership and guidance in developing, implementing, and evaluating online user experience and content strategies. Developing product design criteria, planning activities, business objectives, communication and reporting protocols, implementing planning, product prioritization and phasing strategies, issues management, quality assessment and transition requirements. Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices. Ensure that current web usability accessibility standards (e.g. WCAG 2.0 to WCAG 2.1 Level A and AA) and best practices are adhered to for digital solutions. Work with the team and solution delivery vendor(s) to visualize and design digital solutions to ensure content and features are simple, user-friendly, and accessible. Assess user characteristics, needs, goals, and opportunities, challenges and pain points Lead the team in defining and testing of usability requirements and metrics. Prioritize features & manage the backlog - So the product team has a shared focus across tactical design and development work. Direct the team in leading the development of content, structures and features e.g. user personas, journey maps, tasks scenarios, wireframes, prototypes. Lead prototyping activities for new solutions to demonstrate capabilities and ensuring that new features meet best practices, standards and specifications (e.g. accessible, reusable, simple, attractive, easy to use) before they are deployed. Provide technical and specialized advice and guidance to clients on aspects such as usability, accessibility, interactive and front-end design. Technical Skills Understand business metrics and able to translate business goals and objectives into digital experiences. Significant experience designing online user experiences for complex digital solutions. Ability to delivery on a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred. Proficient with industry standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision). Basic Knowledge in Microsoft Azure cloud platform Knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom, Slack and Microsoft Teams Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker Experience in applying content layout and typography design principles and techniques for a mobile first or responsive web design. Familiar with how to design information architectures and taxonomies, and how they relate to navigational design elements. Knowledge and experience in current web usability and accessibility standards (e.g.WCAG 2.0 WCAG 2.1 Level A & AA) and best practices. Significant experience designing online user experiences for complex digital solutions. Desired Skills and Experience Senior Business Analyst * Work in a hybrid agile (e.g. combination of waterfall and agile methods: scrum, extreme programming etc.) cross-functional team environment to provide leadership and guidance in developing, implementing, and evaluating online user experience and content strategies. * Developing product design criteria, planning activities, business objectives, communication and reporting protocols, implementing planning, product prioritization and phasing strategies, issues management, quality assessment and transition requirements. * Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices. * Ensure that current web usability accessibility standards (e.g. WCAG 2.0 to WCAG 2.1 Level A and AA) and best practices are adhered to for digital solutions. * Work with the team and solution delivery vendor(s) to visualize and design digital solutions to ensure content and features are simple, user-friendly, and accessible. * Assess user characteristics, needs, goals, and opportunities, challenges and pain points * Lead the team in defining and testing of usability requirements and metrics. * Prioritize features & manage the backlog - So the product team has a shared focus across tactical design and development work. * Direct the team in leading the development of content, structures and features e.g. user personas, journey maps, tasks scenarios, wireframes, prototypes. * Lead prototyping activities for new solutions to demonstrate capabilities and ensuring that new features meet best practices, standards and specifications (e.g. accessible, reusable, simple, attractive, easy to use) before they are deployed. * Provide technical and specialized advice and guidance to clients on aspects such as usability, accessibility, interactive and front-end design. Technical Skills * Understand business metrics and able to translate business goals and objectives into digital experiences. * Significant experience designing online user experiences for complex digital solutions. * Ability to delivery on a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred. * Proficient with industry standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision). * Basic Knowledge in Microsoft Azure cloud platform * Knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom, Slack and Microsoft Teams * Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker * Experience in applying content layout and typography design principles and techniques for a mobile first or responsive web design. * Familiar with how to design information architectures and taxonomies, and how they relate to navigational design elements. * Knowledge and experience in current web usability and accessibility standards (e.g.WCAG 2.0 WCAG 2.1 Level A & AA) and best practices. * Significant experience designing online user experiences for complex digital solutions.

What you’ll do

Lead cross-functional teams in planning and delivering accessible, user-friendly digital experiences, including defining product priorities, managing backlogs, and developing user research, content, and design artifacts. Guide usability testing and prototyping, ensure accessibility and design standards are met, and advise clients and delivery teams on user experience and front-end design.

Requirements

Requires significant experience designing user experiences for complex digital solutions and delivering products with balanced teams using Agile and Scrum methods. Candidates should understand business metrics, accessibility standards, responsive design, information architecture, and relevant design, collaboration, and backlog management tools; Scrum Master experience is preferred.

Listed skills

• Jira · Preferred
• Scrum · Preferred
• Business analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Analysis
• User Experience Design
• Agile Methodologies
• Scrum
• Backlog Management
• Usability Testing
• Web Accessibility
• WCAG 2.0 and 2.1
• User Research
• Prototyping
• Information Architecture
• Responsive Web Design
• Content Strategy
• Product Prioritization
• Adobe Creative Tools
• JIRA

Job areas

• Technology
• Management & Leadership
• Art & Design
• Data & Analytics