Cafe Clerk

Italian Centre Shop is currently recruiting for a Full-Time Cafe Clerk to join our growing team at our Northland Village location: Northland Village Mall, Unit 501, 5111 Northland Drive NW, Calgary, Alberta. Want to enjoy a free lunch every shift and a yearly bonus? Join us in our mission to Connect community through food and cultural experience. Working at the Italian Centre Shop is like being part of our family. We value, reward, and promote team members who are passionate about food, family, community and committed to doing a great job What We Offer * Free lunch with most shifts * Yearly bonus * Onsite parking * Health & Dental benefits for full time employees * Opportunities to learn and grows * Flexible work schedule Schedule Details * Monday to Sunday Availability * Shifts vary between 7:00 a.m. till 9:15 p.m. * Mornings, Mid-day, Evenings, Weekends, and Holidays Required What You'll Be Doing * Prioritize providing exceptional customer service to deliver a positive customer experience thereby cultivating a positive reputation for the company and fostering customer loyalty. * Welcoming customers to the café and accepting orders and payments * Answering customer questions by highlighting the differences between items and brew methods * Using manual and electrical appliances to prepare various styles of coffee * Preparing and packaging foods such as sandwiches, baked goods, and gelato * Taking inventory and replenishing items in display cases, at tables, or behind the counter * Cleaning work and dining areas; cleaning tables, emptying trash, and sanitizing equipment and utensils * Promoting products and services that the Italian Centre Shop offers * Follow company's food safety standards * Working in as part of a fun, high-energy team * Other duties as required Physical Requirements * Long periods of standing and walking * Frequent bending and twisting * Manual and repetitive tasks We are willing to train the right candidate, but most successful candidates have these: * High School or GED from an accredited school system or program is preferred * 2+ years of experience in a fast-paced customer service role * 1+ years of experience in a café environment Skills and Abilities * Excellent listening skills and communication skills, both verbal and written * Ability to work under pressure, while maintaining a professional image at all times * Work independently with little direct supervision * Have a well-balanced concern for both task and people * Have a genuine concern for needs of customers Work Conditions * Position requires employee to work a variety of shifts including mornings, days, evenings, weekends and holidays. * Position also requires employee to work with challenging customers and/or situations. Physical Requirements * Long periods of standing and walking * Frequent bending and twisting * Manual and repetitive tasks

The Cafe Clerk is responsible for providing exceptional customer service, preparing coffee and food items, and maintaining the cleanliness of the cafe. They will also manage inventory and assist in promoting products to ensure a positive customer experience.

Candidates should have at least 1-2 years of experience in a fast-paced customer service or cafe environment. A high school diploma or GED is preferred, along with strong communication skills and the ability to work a flexible schedule.

• Free lunch • Yearly bonus • Onsite parking • Health benefits • Dental benefits

• Time managementPreferred
• Customer servicePreferred
• Food safetyPreferred
• Cash handlingPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Food preparation
• Coffee preparation
• Cash handling
• Inventory management
• Cleaning
• Communication skills
• Listening skills
• Time management
• Food safety
• Product Promotion
• Energetic
• Italian Language
• Customer Service
• Communication
• Loyalty Programs
• Packaging And Labeling
• Food Safety And Sanitation
• Listening Skills
• Prioritization

• Hospitality
• Food & Beverage
• Customer Service & Support
• Retail
• Cafe Clerk
• Retail Store Clerk
• Shop Sales Assistants
• Retail Salespersons

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week