Technical Customer Service

Toronto, ON
On-site
Posted Oct 8, 2026
1 position

$50,000–$65,000 / year

Opens LinkedIn

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Associate
Application method: Direct apply is available

Job summary

Provide technical support to customers, dealers, and internal sales teams by answering product questions and diagnosing issues involving specifications, installation, warranties, and troubleshooting. Review technical documentation, coordinate resolutions with internal teams, maintain accurate case records, and occasionally travel to customer sites.

Job details

We're excited to share an opportunity for an existing vacancy as a Technical Customer Service Representative with an established manufacturer in the Toronto area! Daily responsibilities may include but are not limited to: Provide technical customer service and product support to customers, dealers, and internal sales teams. Respond to customer inquiries regarding seating products, specifications, installation, warranty, and troubleshooting. Diagnose and resolve product-related issues by gathering information, identifying root causes, and recommending appropriate solutions. Review product drawings, specifications, assembly instructions, and technical documentation to assist with customer inquiries. Coordinate with manufacturing, engineering, quality, and sales teams to resolve technical and product concerns. Maintain accurate records of customer inquiries, issues, resolutions, and follow-up activities. Occasionally travel to customer sites in the GTA and outside of Canada Mandatory Requirements: 2+ years of technical customer service, customer support, or quality assurance experience within a manufacturing environment. Experience supporting manufactured products, seating, hardware, or similar products is an asset. Strong technical aptitude with the ability to understand product specifications, drawings, components, and assembly processes. Excellent troubleshooting and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple customer inquiries and prioritize effectively in a fast-paced environment. Able to travel locally and internationally Location: Toronto, ON Salary Range: $50,000 to $65,000 + benefits, pension If you are interested in learning more about the Technical Customer Service Representative job opportunity, please submit your updated resume to zavier@itecgroup.ca. We are recruitment industry leaders committed to quality service, integrity, respect, and equal opportunity. We pride ourselves on a personalized recruitment process driven by experienced professionals. We do not use AI in our recruitment decisions; each candidate is evaluated based on their unique experience, skills, and fit for the role. Accommodations are available to all applicants upon request throughout our recruitment process. Please contact us at admin@itecgroup.ca or 1-877-682-8889 x223 if you require accommodation. We will work with all applicants to accommodate their accessibility needs. By applying for this position, you are consenting to receive electronic messages related to the consideration of employment through Itec Group and its clients. Should you wish to stop receiving electronic communications at any time, simply let us know at unsubscribe@itecgroup.ca.

What you’ll do

Requirements

Requires at least two years of technical customer service, customer support, or quality assurance experience in a manufacturing environment; experience with manufactured products is an asset. Candidates should have strong technical aptitude, troubleshooting and communication skills, the ability to manage multiple inquiries, and willingness to travel locally and internationally.