Application Support Lead

Job summary

Oversee support, maintenance, and continuous improvement for the Right Angle and Zema platforms, leading incident resolution and problem management. Coordinate with business stakeholders, vendors, and technology teams to maintain reliable, high-performing systems for business-critical energy trading and risk management operations.

Job details

We are hiring for an Application Support Lead. This role focuses on maintaining the stability, performance, and reliability of the Right Angle and Zema platforms. The ideal candidate has experience leading Level 2 and Level 3 application support, incident management, and business-critical application operations. What You Bring Experience supporting and maintaining Right Angle and Zema platforms Experience leading Level 2 and Level 3 application support teams Knowledge of incident and problem management Experience supporting energy trading, risk management, and market data management applications Strong technical coordination and stakeholder management skills What You'll Do Oversee application support, maintenance, and continuous improvement Lead incident resolution and problem management activities Drive system reliability and application performance Coordinate with business stakeholders, vendors, and technology teams Support business-critical operations across energy trading and risk management platforms

What you’ll do

Oversee support, maintenance, and continuous improvement for the Right Angle and Zema platforms, leading incident resolution and problem management. Coordinate with business stakeholders, vendors, and technology teams to maintain reliable, high-performing systems for business-critical energy trading and risk management operations.

Requirements

Experience supporting and maintaining Right Angle and Zema, and leading Level 2 and Level 3 application support teams, is expected. The role also calls for knowledge of incident and problem management, experience with energy trading, risk management, and market data applications, and strong technical coordination and stakeholder management skills.

Listed skills

• Continuous Improvement · Preferred
• Incident Management · Preferred
• Risk Management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Right Angle
• Zema
• Level 2 Application Support
• Level 3 Application Support
• Incident Management
• Problem Management
• Application Operations
• Energy Trading
• Risk Management
• Market Data Management
• Technical Coordination
• Stakeholder Management
• Application Maintenance
• Continuous Improvement
• System Reliability
• Application Performance

Job areas

• Technology
• Customer Service & Support
• Energy
• Management & Leadership
• Finance & Accounting

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