Application Support Lead - Open Text

Calgary, AB
On-site
Posted Oct 16, 2026
1 position

Opens LinkedIn

Employment type: Contract
Experience level: Senior · 5+ years
Apply by: Apr 13, 2027
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Lead L2/L3 production support, administration, maintenance, and continuous improvement for OpenText platforms and related enterprise content management solutions. Manage incidents and problems, maintain platform stability and security, oversee upgrades and releases, and coordinate with business users, infrastructure teams, vendors, and application support teams.

Job details

The OpenText Application Support Lead is responsible for the support, administration, maintenance, and continuous improvement of OpenText platforms and related enterprise content management (ECM) solutions. The role provides technical leadership for production support, manages incident and problem resolution, ensures platform stability and security, and serves as the primary liaison between business users, infrastructure teams, vendors, and application support teams. The individual will lead L2/L3 support operations, oversee upgrades and releases, drive service improvements, and ensure that OpenText solutions effectively support business-critical document management, records management, workflow automation, and compliance requirements.

What you’ll do

Requirements

The role calls for mid-senior-level technical leadership in supporting and administering OpenText platforms and enterprise content management solutions. The posting does not specify required years of experience, education, certifications, or other formal qualifications.