J&M GroupVerified Job Source

Business Analyst / Product Owner

Toronto, ON
On-site
Posted Sep 18, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Apply by: Mar 14, 2027
Posting language: English
Working hours: 40 hours per week
Seniority: Associate
Application method: Direct apply is available

Job summary

The role involves owning the product backlog and requirements for customer experience initiatives, including VoC, NPS, and CSAT. The candidate will translate customer feedback and business needs into prioritized features while collaborating with cross-functional teams to improve customer journeys.

Job details

Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives. Partner with business stakeholders to define customer measurement frameworks and improvement opportunities. Translate customer feedback, analytics, and business needs into prioritized features and user stories. Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams. Monitor customer experience metrics and ensure business outcomes are achieved. Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys

What you’ll do

Requirements

The candidate must be able to define customer measurement frameworks and drive agile delivery processes such as sprint planning and UAT. Experience in partnering with stakeholders across Marketing, Operations, and Technology teams is required.