Salesforce Support Analyst

On-site
Posted Oct 7, 2026
1 position

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Associate
Application method: Direct apply is available

Job summary

Provide L2/L3 support for the Salesforce-based TrackWise Digital application, troubleshoot application and workflow issues, and coordinate resolution with business teams, external systems teams, Salesforce, and other vendors. Administer Salesforce access and workflows, manage ITIL-aligned support activities, perform root cause analysis and system health checks, and assist with changes, deployments, documentation, and disaster recovery.

Job details

Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application. Analyze, troubleshoot, and resolve application, workflow, and system issues. Create debug logs, investigate the system level or module level break down of flows. Triage tickets and tasks every day with business and update tracker and other documents. Perform Salesforce administration activities including: User management, roles, permissions, and access control Manage Workflow rules, validation rules, and approval processes Coordinate with integration and external systems teams to resolve integration related issues Creates the support cases with Salesforce, Honeywell and other vendors and coordinate till closure. Tracks Licenses, Certificates and other periodic renewals and maintenances of the Salesforce and TrackWise Digital. Manage access, incident, problem, and change management activities in line with ITIL practices. Perform root cause analysis (RCA) and implement preventive fixes. Monitor system performance, conduct health checks, and ensure regulatory compliance. Handle master data and disaster recovery management Support code/configuration changes for enhancements and defect fixes Assist in deployments, migrations, and release activities Create technical related Knowledge articles for issue resolution, Technical support documents in Service Now What are the top 3 skills required for this role? Salesforce Admin SQL Server

What you’ll do

Requirements

The role calls for Salesforce administration and SQL Server skills, along with experience supporting enterprise applications and resolving technical issues. The posting does not specify a required education level or a minimum number of years of experience.