Support Delivery Lead / Technical Lead

Job summary

Lead L1/L2 production and application support, focusing on incident, problem, and change management. Manage stakeholders and maintain technical documentation while ensuring SLA compliance.

Job details

L1/L2 Production & Application Support Incident Management, P1/P2 & RCA Problem, Change & Release Management Windows/Linux application troubleshooting REST/SOAP APIs, Middleware & SQL/RDBMS Monitoring tools Dynatrace, ELK, PagerDuty Authentication, Authorization & Certificates SLA/ITIL, stakeholder management & documentation

What you’ll do

Lead L1/L2 production and application support, focusing on incident, problem, and change management. Manage stakeholders and maintain technical documentation while ensuring SLA compliance.

Requirements

Requires expertise in Windows/Linux troubleshooting, REST/SOAP APIs, and SQL/RDBMS. Proficiency with monitoring tools like Dynatrace, ELK, and PagerDuty is essential.

Listed skills

• Change Management · Preferred
• SQL · Preferred
• Incident Management · Preferred
• REST APIs · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Incident Management
• Problem Management
• Change Management
• Release Management
• Windows Troubleshooting
• Linux Troubleshooting
• REST APIs
• SOAP APIs
• Middleware
• SQL
• RDBMS
• Dynatrace
• ELK
• PagerDuty
• ITIL
• Stakeholder Management

Job areas

• Technology
• Customer Service & Support
• Software
• Consulting
• Management & Leadership