General Manager - JAK's Coquitlam Central

Port Coquitlam, BC
On-site
Posted Sep 25, 2026
1 position

$64,000–$76,000 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week

Job summary

The General Manager will lead and manage the retail team to ensure brand promises and high-quality customer experiences are delivered. They are responsible for developing staff through coaching, managing key performance indicators, and implementing customer-focused business strategies.

Job details

We’re so grateful you’re here! We are seeking a General Manager at our Coquitlam Central location to live our purpose of: Sharing our Passion for People and Spirits! A little bit about us... With 10 liquor store locations, JAK's is a market leader in BC's retail beer, wine, spirits industry. We are a family-owned business that knows our success comes from the people who make us, us and we are committed to fostering a culture of gratitude, learning and FUN! JAK's will support you to be the most successful you can be, both personally and professionally. Perks and Benefits Competitive wages, plus tips Paid Professional Development (WSET, Prud Homme, Whiskey/Gin Ambassador & Leadership courses) Monthly tasting allowance A generous staff discount Onboarding and training program Product Knowledge seminars with tasting kits Medical Benefits Quarterly incentives The Ideal Candidate Will be a proven leader with a passion for the craft beer, wine and spirits industry Has experience in coaching, training, managing and scheduling Possesses a positive attitude and can energize a team Is an effective communicator with the ability to share knowledge with our team and our guests Is the ultimate team player Has the ability to create a ‘wow’ experience for our guests and coaches others to do the same Embodies the JAK’s values of Caring, Learning, Integrity, Hospitality. Wine Knowledge of WSET 2 or WSET 3 is an asset Key Responsibilities Ensure JAK's brand promises are consistently delivered: Unique product selection, outstanding service, unmatched in-store experience. Facilitate a fun work environment by bringing a fun energy to work to energize the team and inspire others to do the same. Assist in leading and managing a team of customer service/sales specialists Develop successful people by providing training, mentoring and coaching to the team. Ensure all JAK's standards are met and exceeded, resulting in an outstanding retail experience. Participate in the hiring process through collaboration with the store manager and/or Human Resources Communicate and achieve the budgeted key performance indicators for your team Create and implement customer-focused business strategies Participate in the performance management process and conduct regular performance reviews It is our goal to build teams with unique and diverse perspectives to promote inclusivity within our teams, guests and communities. If you want to work in a dynamic, fun environment, create memorable experiences, and grow both personally and professionally, then Cheers! We just popped a bottle with your name on it! We can't wait to welcome you to the JAK's family!

What you’ll do

Requirements

The ideal candidate is a proven leader with experience in coaching, training, and scheduling within the beer, wine, and spirits industry. Strong communication skills and a passion for the JAK's values of caring, learning, integrity, and hospitality are required.